Director of Technology Business Operations (SENIOR PUBLIC SERVICE ADMINISTRATOR)

Essential Functions

• Subject to management approval of the Deputy Chief Operating Officer (DCOO), serves as the Director of Technology Business Operations for the Illinois Department of Early Childhood (IDEC).
• Plans, develops and implements methods, systems, and procedures designed to effectively monitor and implement IT governance to support audit, cybersecurity, and general compliance, once approved by COO, Secretaries, and agency leadership.
• Orients on serving IDEC staff by enabling them to get what they need to administer programs for families with young children, through the effective management of technology support services.
• Works with DoIT as an Agency Technology Services Requestor to facilitate the creation of various technology tools and to support and maintain them once created.
• Serves as a full-line supervisor.
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

• Requires knowledge, skill, and mental development equivalent to the completion of four (4) years of college.
• Requires prior experience equivalent to four (4) years of progressively responsible administrative experience in contract management, procurement support, fiscal oversight, or program administration in a public or business organization, preferably supporting human services or early childhood program functions.

Preferred Qualifications

• Three (3) years of professional experience conducting vendor/supplier performance and compliance research and providing recommendations in the development of new programmatic initiatives to enhance effectiveness and efficiency in a public or private organization.
• Three (3) years of professional experience planning for the effective and efficient utilization of program resources and aligning program, application, or management goals and objectives with those of a state, federal, public or business organization.
• Three (3) years of professional experience developing vendor performance tracking strategies and collaborating with staff to incorporate vendor metrics into the vendor selection process, and reviewing vendor performance reports, including vendor performance evaluations, risk management, compliance and accountability, continuous improvement, and stakeholder communication with managers and end users.
• Three (3) years of professional experience tracking supplier performance management through active tracking, outreach, and education of contract owners and the creation, management, and updating of supplier performance monitoring tools and templates.
• Three (3) years of professional experience receiving supplier complaints and managing the process of resolving supplier complaints.
• Three (3) years of professional experience managing and processing post contract execution procurement actions, including notations, assignments, amendments, change orders, renewals, performance related contract terminations and amendments, economic cost adjustments (price) increases, and contract close-out policies, procedures, and necessary actions.

Conditions of Employment

• Requires the ability to successfully pass a crimal history check through the Illinois State Police.
• Requires the ability to successfully pass a Child Abuse and Neglect Tracking System (CANTS) background check.
• Requires the ability to use and maintain state-issued equipment, such as a cell phone, laptop, and other necessary equipment as required.
• Requires engagement with Business Enterprise Program (BEP) contractors and subcontractors and support for the goals of the BEP program and the Fair Contracting Task Force per Executive Order 2018-07.
• Requires ability to travel in the performance of duties, with overnight stays as appropriate. Requires appropriate, valid driver's license.
• Overtime is a condition of employment, and you may be requested or required/mandated to work overtime including scheduled, unscheduled, or last-minute overtime. This may require the ability to work evenings and weekends.
• Requires ability to attend seminars, conferences, and trainings to stay current on methods, tools, ideologies, or other industry related topics relevant to the job duties.
• Certain provisions of the revolving door restrictions contained in 5 ILCS 430/5-45 apply to this position. As a result, the employee should be aware that if offered non-State employment during state employment or within one year immediately after ending State employment, the employee shall, prior to accepting any such non-State employment offer, notify the Office of the Executive Inspector General for the Agencies of the Illinois Governor (OEIG) or may be subject to a fine.
• This position has been found to meet the requirements in section 4A-101 of the Illinois Governmental Ethics Act requiring the occupant/employee to file a Statement of Economic Interest. The Illinois Governmental Ethics Act (5 ILCS 420/4A et seq.) requires certain state officials and employees to file annual Statements of Economic Interest with the Office of the Secretary of State that will be made available for examination and copying by the public. All employees required to file a Statement of Economic Interest are also required to file the Supplemental Statement of Economic Interest with the Executive Ethics Commission. (See Executive Order 15-09) Fines and penalties apply to untimely filings.

The Conditions of employment listed are incorporated and/or related to any duties included in the position description.

About the Agency

The Illinois Department of Early Childhood (IDEC) is the state’s first standalone agency dedicated exclusively to advancing equitable access to high-quality early childhood programs and services for young children, their families, and the professionals who support them. Established in 2024 and operational as of July 1, 2026, IDEC brings together early childhood programs and services previously administered by the Illinois Department of Children and Family Services (DCFS), Illinois Department of Human Services (IDHS), and the Illinois State Board of Education (ISBE) into one unified agency.
IDEC works to make Illinois’ early childhood system simpler, fairer, and more accessible by improving access to services, strengthening program quality, supporting the early childhood workforce, and streamlining the experience for families, providers, and communities. Through collaboration, innovation, and operational excellence, IDEC is building a stronger early childhood system that helps every child thrive and every family succeed.