Director, Professional Services

We are seeking a strategic, customer-focused Director of Professional Services to lead and scale our services organization. In this role, you will oversee the delivery of implementation, consulting, and customer success services to ensure customers achieve meaningful, long-term value from our software solutions. This position requires a balance of operational leadership, customer engagement, and team development experience. You will play a key role in driving consistent, high-quality service delivery while supporting organizational growth. Location: Hybrid: Three days per week (Tuesday, Wednesday and Thursday) in office in Long Beach, CA. Remote work from home on Mondays and Fridays. Willingness to travel up to 25% About the Role - Key Responsibilities: Leadership & Strategy Define and execute the vision, strategy, and operating model for the Professional Services organization Build, mentor, and support high-performing teams across implementation, consulting, and technical delivery Partner with senior leadership to ensure alignment with company goals and growth initiatives Establish scalable processes, methodologies, and best practices to support service delivery Service Delivery Excellence Oversee customer implementations to ensure projects are delivered on time, within scope, and aligned with agreed expectations Develop and maintain delivery frameworks, tools, and governance models Monitor project health, identify potential risks, and guide teams to successful outcomes Align pre-sales commitments with delivery execution to ensure a seamless customer experience Manage project prioritization based on demand and available capacity Financial & Resource Management Monitor and guide team utilization to support business objectives Forecast services revenue and manage resource planning to meet demand Ensure delivery efficiency while maintaining high-quality outcomes Operational Excellence Track key performance indicators (KPIs) to measure team and project performance Drive continuous improvement through feedback, metrics, and post-project insights Promote operational efficiency across distributed or cross-functional teams Cross-Functional Collaboration Partner with Sales to support deal strategy, project scoping, and solution design Collaborate with Product and Engineering teams to share customer insights and inform product direction Work with HR and Talent teams to recruit, onboard, and develop top talent About You - Essential Qualifications: Experience 10+ years of experience in Professional Services, Consulting, or Customer Delivery roles within a software or SaaS company 5+ years of leadership experience managing managers Proven track record of scaling a services organization in a high-growth environment Experience managing forecasting, revenue recognition and operating a services business Skills & Expertise Strong understanding of software implementation methodologies (Agile, Waterfall, hybrid) Deep experience in enterprise software delivery and customer engagement Exceptional leadership, communication, and stakeholder management skills Strong financial acumen and data-driven decision-making capabilities Ability to balance strategic thinking with hands-on execution Experience in SaaS, cloud, or enterprise application platforms Familiarity with PSA tools, CRM systems, and project management platforms Bachelor’s degree required; MBA or advanced degree preferred The salary range varies, and pay is based on several factors including but not limited to education, certifications (if applicable), candidate’s geographic region, job-related knowledge, skills and years of experience amongst other factors. Salary range: $170,000 - $250,000 Perks & Benefits at a Glance Generous time off: 15 Days of Vacation 3 Floating Holidays 2 Paid Volunteer Holidays 9 Paid Holidays Hybrid Work Environment Free Parking: covered and EV charging stations Various 401 (k) Investment Options and Generous Company Match HMO and PPO Medical Care Options (Employees are fully covered under HMO) Applicants must be authorized to work for Laserfiche in the United States on a full-time basis without the need for employer sponsorship. We are unable to sponsor new employment visas, or take over sponsorship of existing employment visas, at this time. About Us: Laserfiche is a global leader in intelligent document management and business process automation, dedicated to helping organizations drive digital transformation. Headquartered in Long Beach, California, Laserfiche empowers businesses of all sizes—from dynamic startups to Fortune 500 enterprises—to accelerate productivity, improve collaboration, and deliver exceptional customer experiences. Through scalable workflows, customizable digital forms, and AI-powered automation, the Laserfiche platform enables teams to simplify complex processes and operate with greater efficiency. Our no-code solutions empower employees to innovate, adapt quickly, and make data-driven decisions that move their organizations forward. With a strong global presence and offices across North America, Europe, and Asia, Laserfiche is recognized for its commitment to innovation, quality, and customer success. Our people-first culture fosters professional growth, continuous learning, and collaboration—making Laserfiche a place where talented individuals can shape the future of digital enterprise technology. Learn more about our team here. Laserfiche complies with all Equal Opportunity and Affirmative Action regulations. Laserfiche makes all employment decisions – such as recruiting, hiring, training, promotion, compensation, professional development practices, discipline and termination – without regard to race, religion, color, national origin, ancestry, citizenship, sex, pregnancy, age, creed, physical or mental disability, medical condition, genetic characteristic, marital status, veteran status, gender identity/expression, sexual orientation or any other characteristic protected by law, except as may be permitted by law. Laserfiche provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact Talent Acquisition at https://www.laserfiche.com/contact/ or 562-988-1688. Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, and the Los Angeles Fair Chance Initiative for Hiring Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation. #LI-Hybrid