Who We Are:



TKO Group Holdings, Inc. (NYSE: TKO) is a premium sports and entertainment company. TKO owns iconic properties including UFC, the world’s premier mixed martial arts organization; WWE, the global leader in sports entertainment; and PBR, the world’s premier bull riding organization. Together, these properties reach 1 billion households across 210 countries and territories and organize more than 500 live events year-round, attracting more than three million fans. TKO also services and partners with major sports rights holders through IMG, an industry-leading global sports marketing agency; and On Location, a global leader in premium experiential hospitality.



Director, Salesforce Platform Architecture & Delivery

The Role and What You’ll Do

TKO is seeking a Director, Salesforce Platform Architecture & Delivery to lead the design, build, and delivery of our Salesforce platforms across TKO. Reporting to the VP, Business Systems, this leader owns the overall delivery across Sales and Guest Services for TKO Salesforce platforms and is a key contributor to the Salesforce product and technology roadmap.

Where the VP defines the enterprise sales & marketing technical vision and ensures investments align to business growth and transformation goals, the Director is accountable for converting that vision into working capabilities - owning platform architecture, end-to-end delivery of roadmap items, and the ongoing health and performance of the applications within Salesforce supporting core CRM.

This is a hands-on technical leadership role that balances architecture rigor, delivery execution, and people leadership, and that partners closely with the Data & Marketing Technology Architect, the DevSecOps & QA Lead, and Sales and Service stakeholders.

The Director, Salesforce Platform Architecture & Delivery will:

• Serve as the delivery owner for Sales and Service enhancements and initiatives - accountable for planning, scoping, building, testing, and release of platform work items from request intake through production release.

• Will recommend and sequence capability investments, as a key contributor to the multi-year product roadmaps for Sales Cloud and Service Cloud, against business priorities and the enterprise strategy set by the VP, Business Systems.

• Own the system and data architecture for the Salesforce platforms, defining the object model, integration patterns, sharing and security model, and standards that keep the platform scalable, performant, and maintainable.

• Determine and monitor KPIs for the applications, inclusive of consumption monitoring and platform performance, and report on adoption, reliability, and value delivered.

• Provide governance of the platform including license and credit consumption monitoring, and platform performance advising on under usage or potential overage

• Partner with Sales, Service, and other business stakeholders to translate strategic objectives into prioritized, achievable platform plans and release schedules.

• Establish and enforce delivery standards, estimation discipline, and release governance so initiatives ship predictably, on time, and at quality.

• Manage delivery capacity across employees and contractors, removing blockers and balancing enhancement work against project demand.

• Govern technical debt, design decisions, and architectural trade-offs, ensuring solutions are designed and built to support business needs without compromising long-term platform integrity.

• Maintain alignment with enterprise data architecture and security standards in partnership with the Data & Marketing Technology Architect and DevSecOps & QA Lead.

• Track license, API, storage, and other consumption metrics against entitlements, proactively managing usage, cost, and capacity to avoid limits and overages.

• Use performance and usage data to drive optimization, prioritize remediation, and inform the roadmap.

• Lead, coach, and develop the Salesforce platform team (employees and contractors), setting clear expectations and building bench strength and platform fluency.

• Act as the primary platform point of contact for business stakeholders, communicating roadmap, delivery status, risks, and trade-offs clearly to technical and non-technical audiences.

• Partner with vendors and implementation partners on delivery, support, and roadmap alignment.

You Have These

• 8+ years of experience delivering on the Salesforce platform, including 5+ years in an architecture and/or delivery leadership role.

• Bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent experience.

• Deep, hands-on expertise across Sales Cloud and Service Cloud, including configuration, data modeling, security and sharing, automation, and integrations.

• Proven track record owning system and data architecture on Salesforce, including integration patterns with external platforms and platform scalability and performance.

• Demonstrated ownership of end-to-end delivery — intake, scoping, estimation, build, testing, release, and post-deployment support — using Agile or hybrid delivery methods.

• Experience defining and reporting on platform KPIs, including license/API/storage consumption monitoring, performance, and adoption.

• Experience leading teams of administrators, developers, and/or contractors, with strong stakeholder and vendor management skills.

• Security and compliance awareness, including permission sets, role hierarchies, sharing models, and data governance practices.

• Excellent problem-solving, critical thinking, and communication skills (written and verbal, for technical and non-technical audiences).

• Salesforce Certifications: Application Architect and/or System Architect, Sales Cloud Consultant, and/or Service Cloud Consultant, Platform Developer

We’d Love If You Also Have These

• Experience in live events, sports, hospitality, media, or premium guest-experience businesses.

• Familiarity with the broader sales and marketing technology ecosystem (e.g., marketing automation, CDP/identity, CPQ) and how it integrates with the Salesforce core.

• Experience scoping, building and delivering internal and external AI agents within the Salesforce platform or externally using integrated AI tooling

• Experience operating within a DevSecOps model and partnering with dedicated QA and security functions.

• Experience with Salesforce DevOps Center, Copado, or similar release-management tooling.

• Experience managing migrations or platform transitions and the associated change management.

Travel

• Occasional travel is required for onsite support, projects, leadership offsites, workshops, and training/conferences/events.





TKO EEO Statement:

TKO is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws regarding non-discrimination in employment. TKO makes employment decisions based on merit and qualifications, without considering an employee’s or applicant’s race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, marital status, veteran status, or any other basis prohibited under federal, state or local laws governing non-discrimination in employment in every location in which the Company has facilities. TKO also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable state or local laws. For information about Privacy and Information Security for TKO employment candidates, please review our Privacy Policy. For information regarding Terms of Use for this and other TKO websites, please review our Terms of Use.