Director, Strategic Performance Essentials & Centric - LAC (Remote Opportunity)

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Alexandra Bueno: General Manager, Hyatt Centric Montevideo Return to Search Director, Strategic Performance Essentials & Centric - LAC (Remote Opportunity) Hyatt Corporate Hyatt Corporate Office MX - ROO - Cancún Professional Staff/Corporate Full-time Yearly Mexican Peso (MXN) pay basis Req ID: CAN003564 Share Director, Strategic Performance Essentials & Centric - LAC (Remote Opportunity) on LinkedIn Tweet Director, Strategic Performance Essentials & Centric - LAC (Remote Opportunity) Share Director, Strategic Performance Essentials & Centric - LAC (Remote Opportunity) on Facebook Share Director, Strategic Performance Essentials & Centric - LAC (Remote Opportunity) via Email Summary The Opportunity Hyatt Hotels Corporation seeks an enthusiastic Director, Strategic Performance, LAC, to support Essentials & Centric hotels across Latin America and the Caribbean within the Americas region and America’s Performance Hub. In this role, the Director will collaborate closely with Portfolio Health, Operational Performance, Field Operations and cross-functional partners to strengthen hotel performance, develop General Managers, deepen owner relationships, advance guest experience and support consistent execution across the Essentials & Centric portfolio. This leader will bring enterprise leadership, curiosity, strong commercial and financial acumen, and a commitment to building connections across the organization with colleagues, customers, owners and guests. Who We Are At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best, and fastest growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands and business lines can open the door for exciting career and growth opportunities to our colleagues. As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences and jobs into careers. Why Now? This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception. How We Care for Our People What sets us apart is our purpose—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For® list since 2013. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy and respect, and making sure everyone feels like they belong. We’re proud to offer exceptional corporate benefits which include: Annual allotment of free hotel stays at Hyatt hotels globally Flexible work schedule Work-life benefits Who You Are As our ideal candidate, you understand the power and purpose of our culture of care, and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect and Wellbeing. You enjoy working with others, are results driven and are looking for a variety of opportunities to develop personally and professionally. ________________________________________ The Role Support, coach and develop Hotel General Managers and hotel leadership teams across the assigned portfolio, helping leaders access enterprise resources and build stronger operating and leadership capability. Drive hotel performance across financial results and guest satisfaction measures by diagnosing performance gaps, establishing clear action plans and ensuring timely follow-through against core metrics. Build and sustain trusted owner relationships by providing proactive support, communicating hotel performance and strategic priorities, addressing concerns and helping drive positive owner sentiment. Exercise independent judgment on General Manager hiring, leadership accountability and performance actions, partnering with appropriate Human Resources and business leaders as needed. Strengthen commercial behaviors and results across the portfolio by applying strong commercial intuition and partnering with hotel and enterprise Commercial teams on revenue, sales, marketing and demand-generation opportunities. Evaluate hotel operating effectiveness and guide actions that improve execution, efficiency, leadership alignment and overall business performance while maintaining Hyatt standards. Review and approve hotel-level financial recommendations within established authority and prepare and present items requiring further approval to owners and Corporate leaders. Apply an asset-management perspective to hotel strategy, financial decisions, capital priorities and operating plans to support sustainable performance and long-term asset value. Partner closely with Brand teams to drive alignment across Essentials & Centric brand standards and priorities, while contributing field insights that support brand refinement, consistency and evolution Provide enterprise leadership across America’s Managed Performance Hub and partner functions, using data, hotel operations and commercial tools, and AI-enabled capabilities to identify issues, generate insights and accelerate effective action plans. Demonstrate a commitment to Hyatt core values. Qualifications Experience Required: 7+ years operations and/or commercial or finance experience with proven track record of success. Prior General Manager or hotel leadership committee experience required. Strong commercial and financial acumen with demonstrated ability to translate performance data into operating actions. Experience leading hotel performance, leadership accountability and owner relationships across complex operating environments. Experience with select-service, essentials or lifestyle hotel operating models preferred. Knowledge of asset management principles preferred. Strong enterprise leadership skills with the ability to influence across hotels, functions, owners and Corporate leadership. Ability to diagnose complex performance problems quickly and develop clear, practical action plans that drive measurable turnaround. Strong relationship-management and communication skills, particularly with Hotel General Managers, hotel leadership teams and owners. Ability to travel as required throughout Latin America and the Caribbean (and to the US, as requested) to support assigned hotels, owners and business priorities. Experience Preferred: Bachelors degree preferred. Proficiency with hotel operations and commercial performance tools. Strong AI acumen and demonstrated ability to use AI-enabled tools to analyze performance, generate insights and improve productivity. The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary. ________________________________________ We welcome you: Research shows that individuals tend to apply to jobs, only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We’d love to consider your unique experiences and how you could make Hyatt even better. We value our relationships with recruitment partners and require that agencies contact us first before submitting any candidates. Hyatt will not be responsible for any fees and obligations associated with unsolicited submissions unless a formal agreement is in place. Apply Share Director, Strategic Performance Essentials & Centric - LAC (Remote Opportunity) on LinkedIn Tweet Director, Strategic Performance Essentials & Centric - LAC (Remote Opportunity) Share Director, Strategic Performance Essentials & Centric - LAC (Remote Opportunity) on Facebook Share Director, Strategic Performance Essentials & Centric - LAC (Remote Opportunity) via Email Our family is always growing. Want to be in the know? Sign up for job alerts Connect with Hyatt Facebook X Instagram LinkedIn Expand to see more Equal Opportunity Employer All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Please read our EEO Policy Statement (PDF) . For additional information read your EEO rights under the law (PDFs) . 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