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All Jobs Dispatch Agent
Dispatch Agent
CompanySauce
LocationColombia | Brazil | Argentina | Mexico
TypeRemote, Onsite
h3]:text-[17px] [&>h3]:font-bold [&>p]:mb-5 [&>ul]:list-disc [&>ul>li]:ml-8"> Sauce is a premier restaurant technology platform that helps businesses grow with our Commission-Free Delivery & Pickup structure and proprietary delivery optimization technology. We are serving a 105 billion dollar US local restaurant business. Headquartered in NYC and Tel-Aviv, Sauce wants restaurants to fulfill their highest potential, this means giving local establishments everything they need to connect directly with their customers. The Sauce team pools together decades of restaurant tech experience, along with seasoned tech, sales, marketing, product and operations executives who produce an industry-changing delivery system for successful local restaurants and chains.
We are seeking a proactive Remote Dispatch Agent to join our team. In this role, you will be instrumental in managing delayed and failed deliveries, coordinating with delivery partners, and ensuring prompt resolution of issues. You will work with cloud-based tools—including delivery company portals, internal dashboards, HubSpot, and Slack—to provide real-time support and escalate issues as needed. This position primarily covers the later shifts during lunch and dinner, ensuring optimal dispatch operations during high-demand periods.
What You'll Do
- Proactive Dispatch Management: Monitor and manage delayed and failed deliveries, taking immediate steps to address issues and communicate with stakeholders.
- Coordination with Partners: Work closely with delivery drivers and third-party delivery partners using company portals and internal dashboards to ensure timely resolutions.
- Multi-Channel Communication: Use HubSpot, Slack, email, and phone to coordinate and follow up on delivery issues, ensuring all stakeholders are informed.
- Issue Escalation: Identify systemic issues affecting delivery operations and escalate them to the appropriate teams for long-term solutions.
- Documentation: Maintain detailed records of dispatch activities, evidence collection, and issue resolution to support operational improvements.
- Collaboration: Support other team members and departments by sharing insights and action items to enhance our delivery processes.
What You Bring
- Dispatch & Coordination Experience: Prior experience in dispatch or logistics coordination, especially in fast-paced environments such as food delivery, is highly desirable.
- Technical Skills: Proficiency with cloud-based tools including delivery company portals, internal dashboards, HubSpot, and Slack.
- Proactive Problem Solver: A demonstrated ability to anticipate issues and take proactive steps to resolve delayed or failed deliveries.
- Communication Skills: Strong written and verbal English skills are essential. Additional languages are a plus, though not required.
- Remote Work Readiness: A dedicated home office with a reliable high-speed internet connection and all necessary technology.
- Attention to Detail: Ability to meticulously document and analyze delivery issues, ensuring accurate and actionable follow-ups.
Requested Technology & Equipment
- Personal computer or laptop with up-to-date software
- High-speed internet connection
- Keyboard, mouse, working webcam, and headset with a microphone
- Primary 24” monitor (with an additional 24” monitor preferred)
What We Offer
- Strong & Competitive Compensation Package
- Flexible Work Environment
- 10 Paid Personal/Vacation Days
- 5 Paid Sick Days
- 11 Local Holidays
- Quarterly Team Dinners & Events!
- The Opportunity to Build Something that Changes the Delivery Tech Industry for the Better!
Sauce is an equal opportunity workplace and an affirmative action employer. We welcome all qualified applicants regardless of race, color, ancestry, religion, sex (including pregnancy and related conditions), national origin, sexual orientation, age, marital status, disability (physical or mental), gender identity, gender expression, genetic information, veteran status, citizenship, immigration status, or any other classification, category or characteristic protected by applicable federal, state or local laws.
We understand the importance of creating a more diverse and inclusive workplace and celebrate our employees for their differences.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.
If you would like more information about how your data is processed, please contact us.apply for this job
Life at Sauce
“Salesforce is better with Sauce” At Sauce, we believe Salesforce has the potential to transform every business, and every business should be empowered to realise that potential. We like to challenge and focus on business problems while collaborating and thinking differently. We help our customers get ahead of the game and set themselves for future successes. We believe our key differentiators are our two mindsets “first, do no harm” and “do what is right”.While our competitors often think in terms of projects, we prefer to think in terms of transformations.We believe businesses realise the maximum value from Salesforce by having a coherent, well-planned strategy, roadmap and desired target state; enabling quicker and deliberate realisation of incremental value.We are pure-play Salesforce experts with 100% Salesforce certified professionals. We have been working on the platform for the last 10 years and have deep experience in various domains such as state government, finance, not-for-profit, real estate, insurance, education and professional services.If you are a progressive client looking to create growth through delivering better service experiences for your customers and staff; if you are an advocate for innovation, have embraced Salesforce but want to be confident that your business is getting the most from your investment, you need to add \Sauce\ as an important ingredient to the mix.After the implementation of your transformation project, you have the ability to continue to engage Sauce in a \Flexpert Services\ capacity. As part of our services offering, we offer ongoing maintenance and enhancements of the platform on a need basis.
Thrive Here & What We Value
- Strong & Competitive Compensation Package
- CompanySponsored Insurance Package (Health, Dental, Vision, Mental Health)
- Paid Parental Leave
- Flexible Work Environment
- Responsible Paid Time Off Policy
- Monthly Team Dinners & Activities!
View more
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