MTM is looking for Dispatchers to join our team. This will be a work-from-home position, but certain requirements must be met by the state that you live in.

Hourly Rate: $16.00/hr

Shifts Offered: Varied - 1st shift and 2nd shift (including some weekend availability)

What will your job look like?

The Dispatcher is responsible for the day-to-day routing of third-party transportation vendors and trip operations. The Dispatcher works to assure safe, cost effective, and on-time performance of third-party transportation providers and drivers.

What you'll do:

• Assign same day and urgent trips to third party transportation providers
• Organize and route trips based on schedule and location to ensure optimal fleet performance
• Provide assistance to transportation providers and drivers with issues related to trip performance
• Document and report provider no shows or on-time-performance issues
• Inform transportation providers of any new trips that occur
• Establish and maintain effective communication with transportation providers
• Provide feedback to leadership and Fleet Management on transportation providers performance
• Monitor on-road provision of service for quality and on-time-performance
• Route and Schedule next day and future trips to third party transportation providers daily for assigned region
• Route and schedule trips to transportation providers to ensure vehicle resources are used most efficiently and effectively to meet demand
• Communicate and escalate issues with unscheduled trips as appropriate
• Other duties as assigned

What you'll need:

Required Education and Experience

• High School Diploma or G.E.D.
• Must reside in an approved state
• 1+ year of call center experience
• 6+ months of customer service experience

Skills:

• Ability to maintain a high level of confidentiality
• Excellent communication and interpersonal skills
• Knowledge of GPS and GIS systems preferred
• Good organizational skills
• Detail oriented
• Ability to meet deadlines and complete work in a timely manner
• Skilled in the use of computers, including Microsoft Word, Excel and other Microsoft applications
• Must be able to demonstrate effective use of scheduling software, two-way radio communication and data analysis skills

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Even better if you have...

• 2+ years in transportation routing, dispatching, and scheduling expertise preferred
• 1 year experience working with the applicable transit scheduling system preferred

What’s in it for you:

• Health and Life Insurance Plans
• Dental and Vision Plans
• 401(k) with a company match
• Paid Time Off and Holiday Pay
• Maternity/Paternity Leave
• Birthday Holiday
• Casual Dress Environment
• Tuition Reimbursement
• MTM Perks Discount Program
• Leadership Mentoring Opportunities

At MTM, we believe that taking care of our employees—and the people they love—is the foundation of a healthy, thriving organization. That’s why we’re proud to offer a comprehensive, people‑first benefits program designed to support every stage of your wellness journey

Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM’s People & Culture.

#MTM

About Us

MTM Health is a healthcare and transportation management company whose mission is to partner with clients in developing innovative solutions for accessing healthcare, increasing independence, and connecting community resources in the most cost-effective manner. To achieve this, we leverage our core competencies in managing customer service operations and building provider networks.

MTM Health’s five core values guide our employees in providing the highest quality customer experience possible and helping clients achieve their goals:

- Respect Individuals

- Collaborate to Innovate

- Deliver Value

- Align with Clients

- Act with Integrity

Your Potential. Our Mission.

At MTM Health, you’re not just part of a team—you’re at the heart of a movement to remove community barriers nationwide. We’re all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential.

With consistent Top Workplace and Best Place to Work awards, plus honors for Healthiest Employers, Diversity and Inclusion, Women in Leadership, and top-tier training programs, we’re recognized for creating a culture that empowers you to thrive, innovate, and lead with impact.

We invite you to apply for any of our open positions and look forward to providing you an opportunity to develop your career as a member of our team.

Benefits without Barriers

To show appreciation for our staff’s hard work and dedication, MTM offers more than just a paycheck. Our Total Rewards program is all encompassing, offering a wide variety of enticing benefits to ensure our employees and their families are rewarded.

Limitless Growth Opportunities

At MTM, your growth powers our movement. Our career development programs are designed to ignite your potential, sharpen your skills, and propel you toward a future where you don’t just succeed—you redefine what’s possible.

• Art of Client Communication

• Cornerstone Program

• Bench Program

• Tech Bench Program

• Continuous Education Reimbursement