Department: Customer Support
Location: Remote: California.
Location Status: Work will be primarily performed remotely from home office. Occasional travel to and work from other Race offices or off-site locations may be required.
Comp: $18 to $24 USD per hour
Who We Are:
As the leading provider of 10G fiber internet in California, Race Communications is a company built by the needs of the communities that we serve. In collaboration with the California Public Utilities Commission and many non-profit community advocacy groups, we build next-generation fiber infrastructure where others won’t, serving over 30 communities across the state.
Working for Race means being dedicated to bringing cutting-edge fiber internet to rural and urban communities, providing opportunities, enhancing technology, and enabling access for generations to come.
Position Impact:
The Dispatcher plays a critical role in coordinating and managing the efficient deployment of field service personnel and resources. This position involves scheduling, routing, and dispatching teams to meet customer needs and service requirements promptly. The Dispatcher monitors real-time operations, adjusts schedules as needed, and communicates effectively with field staff to resolve any issues or delays. They are responsible for maintaining accurate records, ensuring compliance with company policies and safety regulations, and optimizing routes to enhance productivity.
Qualifications and Experience:
Eligibility for US Employment without sponsorship
Minimum of 18 years of age
High School Diploma or GED or equivalent combination of education and experience is required
Minimum of 1-2 years’ experience in dispatch operations, preferably in the telecom industry
Minimum of 1-2 years’ Salesforce or equivalent required
Familiarity of dispatching best practices, with hands-on experience using dispatch software and tools to optimize operations required
Understanding of safety regulations and industry best practices related to field service operations and logistics management required
Proven geographical knowledge of service area and ability to read maps required
Ability to work flexible hours, including evenings and weekends, as scheduled
Must be able to type 40 words per minute
The ability to effectively communicate in English, including speaking, reading, writing, and comprehension, as necessary for effective job performance and workplace communication
Proficiency in Spanish Language desirable
Essential Duties and Responsibilities:
Service Request Management:
Receives incoming service requests from customers
Assigns appropriate technicians based on skills, availability, and location
Monitors technician status and keeps customers informed of ETA and service updates
Maintains accurate records of service calls, including details and technician information
Service Call Monitoring and Resolution:
Monitors service calls to ensure timely resolution and escalates issues as needed
Coordinates with other departments to meet service level agreements
Maintains records of technician availability and adjusts schedules when necessary
Dispatch Operations and Administration:
Performs administrative tasks related to dispatch operations (data entry, filing, report generation)
Ensures compliance with company policies and procedures related to service calls, technician safety, and customer service
Continuous Improvement:
Continuously monitors dispatch operations for opportunities to improve efficiency, quality, and customer satisfaction
Work Schedule and Availability:
Ability to work flexible hours, including evenings and weekends, as scheduled
Other duties as necessary may include but are not limited to:
Successfully complete assigned training and examinations, as well as participate in ongoing performance and development reviews, and goal setting
Be available to participate in internal or external meetings, special functions, and professional development opportunities
Cross-train and share knowledge with other team members
Support routine tasks
Maintain a professional appearance, hygiene, and demeanor
Performs other related duties as assigned by management
Why Join Our Team:
Join a tight-knit crew—no faceless corporation vibes here
Growth potential: promotions and new challenges are part of our DNA
Competitive base salary
Comprehensive Benefits Package: 100% company-paid medical and dental insurance (starting the 1st of the month following your start date), PTO (vacation, sick), 11 paid holidays, paid birthdays, 401k matching (4%)
Free fiber internet service for all employees living in our service area
A culture built on integrity, mutual respect, and a shared purpose
Call to Action:
Let's chat. If you're ready to move forward, click "Apply" below, our team can't wait to meet you.