Dispatcher/Router Combo

Why WM Canada? People are the driving force behind everything we do. From drivers and technicians to analysts, managers and corporate professionals, every employee plays a role in delivering essential services that support communities across Canada. Whether you're starting your career, growing your expertise or taking the next step into leadership, you'll find opportunities to build a long-term future at WM Canada. We invest in our people through training, development and opportunities to grow because we believe great careers are built, not found. In fact, many of our leaders began their careers in frontline and technical roles, reflecting our commitment to developing talent from within. More than a job. A career you can count on. At WM Canada, our frontline employees keep communities moving every day. Whether you're driving routes, operating equipment or helping deliver essential services, you'll be part of a team that values hard work, safety, professionalism and looking out for one another. What matters most to our frontline employees Reliable, year-round work Work in an essential industry that communities depend on every day. Competitive pay and benefits Earn a strong living with access to benefits, retirement programs and opportunities for additional earnings. Work that fits your life Build a long-term career while making time for family, friends and the priorities that matter most. Safety comes first We invest in training, equipment and processes designed to help employees work safely every day. Real opportunities to grow Many of our supervisors, managers and operational leaders started in frontline roles. Modern equipment and technology Work with well-maintained equipment and tools that help you do your job safely and efficiently. Why people stay Stable employment Team-oriented culture Opportunities to advance Strong commitment to safety Modern equipment and technology Pride in serving local communities Join a team that's building stronger communities every day. I. Job Summary Communicates back and forth with WM Drivers to assist with problem resolution while on route for residential, commercial and roll-off lines of business. Handles incoming service orders, directs drivers, and resolves service issues. Interacts with customers that includes WM customer service, sales, and operational staff (i.e. Route Managers, Mechanics etc.). Uses WM proprietary software to manage same day ticket routing as well as preparing all routes for the next day. Shifts vary with the potential for overtime and Saturday hours depending on each Market area dispatch center needs. Some travel (up to 15%) may be required to work face to face with sites dispatcher is responsible for. II. Essential Duties and Responsibilities Dispatches drivers to calls as they are received, using information on customer needs, drivers’ locations and loads, and daily factors to balance cost and customer satisfaction. Works with sites and the service department to optimize routes based on needs of the customer. Determines the daily level of driver staffing to provide best mix of responsiveness and productivity Assigns routes and service tickets to appropriate drivers throughout the day and for the next day; manages and determines route actions and assuring route completion. Handles fields incoming calls and e-mails from customer service and sales department; manages requests for all pick-up or delivery on any container movement within the Market area. Initiates communication to customers while drivers are on-site/location, resolving pick-up and other issues delaying the service. Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues Ensures same-day service on missed pick-ups by managing the routing for all routes and tracking Driver movement in the field III. Qualifications A. Required Qualifications High School Diploma or G.E.D. 6 months of relevant work experience with working in a team setting, with the ability to communicate to several areas effectively and Multi-tasking in a fast-paced work environment with excellent organizational skills. B. Preferred Qualifications Additional or specialized training in transportation, logistics, or similar area of study; customer service experience in a call-center environment preferred. IV. Physical Requirements Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job. ☒ Office (Remote): This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc. Must live and work in Canada. Pay: The expected base pay range for this remote position is $55,000 - $62,000. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location. This position is for an existing vacancy. V. Benefits At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a RRSP, and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site. If this sounds like the opportunity that you have been looking for, please click Apply.