Description
Deliver exceptional customer service to both internal (GMs, RVPOs, franchisees) and external (guests, travel agents, partners) customers, demonstrating ownership of our impact on all of their businesses
Build new Red Roof Inn hotels in all databases
Gather necessary information by utilizing online resources to research new hotels, identify attractions, and verify addresses/mileage
Communicate with GDS partners regarding new hotel according to established timelines
Complete data entry in all necessary systems with accuracy and thoroughness
Sync rates and room types to channels
Open hotel for booking on opening date
Activate hotels on the OTA sites, including communication with the hotel and our OTA partners, completing required spreadsheets/paperwork and tracking progress
Load promotions received from Revenue Managers in a timely manner; follow-up to ensure proper loading and display
Update room types and/or rates for hotels on the OTA sites
Work with OTA partners to investigate and correct any issues related to rates or availability on the OTA sites
Maintain detailed logs of promotions, activations and all department procedures
Support revenue management and operations departments in efforts to maximize bookings across all channels
Enter and maintain all property and brand-related information across multiple channels
Ensure clarity and integrity of all data entered, including proper spelling/grammar, while adhering to department guidelines
Maintain notes and documentation related to all department procedures
Communicate with property management and Contact Center staff to ensure accuracy of all information in all systems; respond to all requests received in a timely manner
Answer inbound calls to the Distribution Team line
Other duties as assigned