DME Financial Specialist

Facility: Home Support: 2240 W Sunset St, Springfield, Missouri, United States of America, 65807 Department: 1301 Intake Services DME Scheduled Weekly Hours: 40 Hours: 8:00 AM - 5:00 PM Work Shift: Day Shift (United States of America) CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence: Named one of Modern Healthcare’s Best Places to work five times. Named one of America’s Greatest Workplaces, Greatest Workplaces in Healthcare (2025, 2026), Greatest Workplaces for Women (2023, 2024), and Greatest Workplaces for Diversity (2024) by Newsweek and Plant-A Insights Group . Acknowledged by Forbes as one of the Best Employers for New Grads. Healthcare Innovation's Top Companies to Work for in Healthcare (2025). Benefits Medical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week) For a comprehensive list of benefits, please click here: Benefits | CoxHealth Job Description: The DME Financial Specialist is responsible for establishing estimates for patients who have a scheduled DME service or device. The DME Financial Specialist works with the patient to establish payment schedules, discuss the financial responsibility and collects prepayments in accordance with CoxHealth at Home policy. This position works alongside different departments system wide in order to deliver excellent care and customer service for CoxHealth patients Education: ▪ Required: High School Diploma or Equivalent Experience: ▪ Required: 1 year healthcare or customer service experience ▪ Preferred: medical billing experience and claims processing knowledge; familiar with the insurance industry and collection process Skills: ▪ Ability to communicate effectively and courteously with patients, families, coworkers, and physicians while exhibiting an empathetic attitude toward the sick and elderly. ▪ Ability to prioritize shifting caseload containing multiple time-sensitive needs. ▪ Working knowledge of common insurance reimbursement practices. ▪ Able to work independently and collaboratively in teams. ▪ Adept in Microsoft Office suite. ▪ Flexible and adaptable to procedural changes. ▪ Ability to multi-task and have attention to detail Licensure/Certification/Registration: ▪ N/A