Document Production Workflow Coordinator

About Latham & Watkins Latham & Watkins is one of the world’s leading global law firms advising the businesses and institutions that drive the global economy. We are the market leaders in major financial and business centers around the world. Our investment in people, commitment to innovation, and focus on the future empower you to build an incredible career and thrive as an exceptional professional in a supportive culture. If you aspire to be the best, and work with the best, this is where you belong. About the Role The Global Document Services (“GLODOCS”) Coordinator is an integral part of Latham’s Global Document Services team. This role will be responsible for acting as the frontline contact between Latham’s Global Document Services (GLODOCS) team and department users such as attorneys, paralegals, and professional staff, as well as coordinating department workflow, intaking document work requests, clarifying instructions, negotiating deadlines, communicating job statuses, maintaining the ServiceNow job queue, assigning work to team members, and ensuring that deadlines are met. This role will be located in our Manchester office. Please note that this role may be eligible for a flexible working schedule that allows for a hybrid and in-office presence. Please also note, we are recruiting for the following schedule: Tuesday - Saturday: 8:30am-4:30pm. Responsibilities & Qualifications Other key responsibilities include: Managing emails received in the GLODOCS mailbox and moving requests to appropriate Outlook folders Estimating job duration and difficulty and negotiating deadlines for projects to assure that agreed-upon deadlines are achievable Ensuring accurate and timely completion of assignments and responding to inquiries from customers Creating, revising, formatting, and maintaining document files at an advanced level in core applications such as Word, Excel, PowerPoint, and Acrobat Communicating with GLODOCS staff to ensure that they are on track to meet their deadlines We’d love to hear from you if you: Demonstrate the ability to understand intricacies of documents and work requests, and leverage that ability into accurate estimation of job duration Display the ability to analyse/troubleshoot issues and implement appropriate solutions Possess the ability to evaluate a variety of factors to accurately ensure that demand for departmental And have: A high school diploma or equivalent, preferably a bachelor’s degree or equivalent Relevant experience in a law firm or other professional services firm, preferably Microsoft certifications in Word, Excel, and PowerPoint, preferably Benefits & Additional Information Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment, but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Latham’s comprehensive benefit program which includes: Health insurance as well as group income protection and life assurance A pension plan Wellness programs Employee discounts And more! Additionally, we have a range of programming including Global Affinity Groups, which are open to all. These groups provide a firmwide platform to share experiences and advice as well as an opportunity to participate in a supportive network with common interests to help make life at the firm even better. Latham & Watkins is an equal opportunity employer. The Firm prohibits discrimination against any employee or applicant for employment on the basis of race, colour, religion, sex, age, national origin, sexual orientation, gender identity, gender expression, marital status, or any other characteristic or condition protected by applicable statute. #LI-SR1 #Associate