Domain Lead - F&A - I2C Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn , YouTube , X , and Facebook . Job Description 1. Strategic Leadership Develop and execute the global Invoice to Cash strategy aligned with organizational and financial objectives. Lead transformation and digitization initiatives to enhance process efficiency, automation, and customer experience. Set strategic KPIs and performance benchmarks (e.g., DSO, bad debt, cash conversion cycle) and drive continuous improvement. 2. End-to-End Process Oversight Billing & Invoicing: Ensure accurate and timely billing processes across regions and business units. Credit Management: Define credit policies, manage credit risk exposure, and oversee customer credit assessments and approvals. Collections: Drive proactive collection strategies to reduce DSO and improve aging performance. Cash Application: Oversee timely and accurate application of incoming payments to customer accounts. Dispute & Deductions Management: Lead resolution of invoice disputes and deductions in coordination with sales, customer service, and legal. 3. Technology & Automation Champion adoption and optimization of I2C tools (e.g., SAP, Oracle, HighRadius, BlackLine). Implement AI, RPA, and analytics solutions to reduce manual work and enhance cash forecasting. Ensure integration of systems with upstream/downstream processes (e.g., Order-to-Cash, Procure-to-Pay). 4. Team Leadership & Talent Development Lead a global I2C organization with regional leads, managers, and specialists. Create a culture of performance, accountability, and customer-centricity. Identify skill gaps and invest in team development and succession planning. 5. Risk & Compliance Management Ensure compliance with internal controls, SOX requirements, and global financial regulations. Monitor and mitigate risks related to credit, write-offs, fraud, and financial reporting errors. Partner with internal audit and compliance teams for regular reviews. 6. Stakeholder Engagement Act as a key partner to Finance, Sales, Legal, and Operations leaders to align on revenue recognition, dispute resolution, and credit policies. Work with Treasury and FP&A to forecast cash inflows and manage working capital efficiently. Collaborate with IT and transformation teams on system enhancements and automation projects. 7. Reporting & Insights Deliver accurate and timely reporting on cash collections, DSO, aged receivables, and bad debt provisions. Use data analytics to identify trends, improve decision-making, and drive business insights. 8. Customer Relationship Management Ensure a seamless, professional experience for customers in all billing and collection interactions. Balance firmness in collections with long-term relationship management. Qualifications Bachelors - Accounting, Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Finance Certifications CCP – Certified Credit Professional - Credit Institute of CanadaCredit Institute of Canada Required Skills Accounting, Accounts Receivable (AR), Accounts Receivable Collection, Accounts Receivable Management (ARM), Automation Technology, Banking Capital Markets, Cash Application, Collections Management, Critical Thinking, Data-Driven Decision Making, Deductions Management, Product Quality Control Language English (Required) Language Proficiency - Proficient - C2 Additional Job Location - Job Type Regular Master Skill List - F&A - I2C Remote Type - Hybrid Work Shift - Day Job (India) Why join Genpact? • Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter • Make an impact – Help global enterprises solve business challenges that matter • Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead • Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day • Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.