Donor Relations Officer

Summary

Description

Everyone has the right to feel safe, respected, supported and loved.

FearIsNotLove (the new brand evolution and operator of Calgary Women’s Emergency Shelter) works to inspire and build a dignity driven movement, cultivating communities that are free from domestic violence and abuse. We serve all people to live free from fear, neglect, violence, and abuse through a comprehensive range of innovative programs and services; from prevention and education, to counselling and emergency supports.

The Donor Relations Officer plays a critical role on the Resource Development Team contributing to donor experience, engagement, retention, and upgrades. Reporting to the Chief Development Officer and working closely with the Director, the role provides high-level administrative support for mid-level and major individual and corporate portfolios. It will also oversee FearIsNotLove’s Monthly Giving Program and work to attract, retain, and upgrade donors.

WHAT YOU’LL BE DOING

• Donor Navigation

  • Respond to donor inquiries with professionalism, care, and responsiveness.

  • Support donor recognition and gratitude initiatives across the organization.

  • Ensure donors feel valued, appreciated, and meaningfully connected to impact.

  • Gain and maintain strong knowledge of FearIsNotLove’s programs and services and our gift acceptance guidelines.

  • Provide support with incoming donations (phone, online, mail) as required.

  • Assist the Chief Development Officer and Director of Development with designing and implementing a Donor Journey process.

• Donor Engagement and Frontline Support

  • Serve as the first point of contact by triaging calls and emails, ensuring all inquiries are handled promptly and professionally.
  • Respond to donor inquiries with professionalism, care, and responsiveness.
  • Support donor recognition and gratitude initiatives across the organization.
  • Assist with planning and preparation of donor meetings and events.

• Monthly Donor Program

  • Serve as primary contact for the monthly donor community, encouraging acknowledgement, stewardship, and engagement.
  • Develop and execute a monthly donor recruitment and upgrade.
  • Hold responsibility for annual touchpoint of sending cumulative tax receipt and monthly donor centered stewardship piece.
  • Explore opportunities for monthly donor events to showcase the impact of this loyal community on FearIsNotLove’s programs and services.

• Support for Solicitors

  • Create gratitude letter templates for gift acknowledgements.
  • Create acknowledgement letters as requested.
  • Regular review of acknowledgment templates for use on automated systems.
  • Support solicitors with portfolio management including booking meetings, preparing briefing notes, and stewardship updates.
  • Support solicitors with impact reporting as needed.

• Database Support

  • Receive and log all donations and act as back up when needed for additional processing of donations.
  • Crosstrain on Database Administrator role to provide back up when necessary.
  • Enter information, as needed, into Blackbaud NXT and maintain constituent files.
  • Review and follow up on outstanding acknowledgments and actions.

• Other

  • Ensure Compliance with Accreditation Standards; Maintain current police and IRC checks, professional registration (if applicable), and required accreditation-related training.
  • Other duties as assigned to support FearIsNotLove’s programs and clients.

WHAT YOU BRING TO OUR MISSION:

• Post-secondary education in fundraising, communications, nonprofit management, or equivalent experience.
• Minimum 3 years of experience in donor relations, fundraising, customer relationship management, or similar relationship-based role.
• Proficiency with donor management or CRM systems; experience with Blackbaud/NXT is considered an asset.

WHAT SETS YOU UP FOR SUCCESS:

• Strong organizational skills and ability to manage multiple priorities in a fast-paced environment.
• Comfortable working independently with a high degree of accountability.
• Ability to work with a diversified workload and have high attention to detail.
• Demonstrated ability to complete multi-tasks on tight schedules.
• Ability to maintain a courteous and professional manner while using discretion and confidentiality.
• Flexible and adaptable to changing priorities.
• Proficient in a Windows environment.
• Excellent written and verbal communication skills, with ability to adapt tone to different audiences.

IMPORTANT DETAILS YOU NEED TO KNOW:

• Ongoing training and development is a required condition of this position.
• A criminal records search and an intervention record check are conditions of employment.
• In accordance with Canadian immigration requirements, priority will be given to Canadian citizens and permanent residents of Canada.

Apply to become part of the movement. FearIsNotLove. Be part of changing the conversation with us.
CLOSE DATE: This position will remain open until October 28, 2026 or until filled.

FearIsNotLove is committed to diversity, equity and inclusion.
We encourage qualified candidates from all genders, religious, ethnic and social backgrounds to apply.

We thank all candidates for their interest, only those selected for an interview will be contacted. We regret that we are unable to accept telephone inquiries.