DSS Data Analyst 2

About Symcor

Symcor enables secure data exchanges and supporting business processes, to help clients succeed in an evolving digital world. Trusted by Canada's largest institutions for over 25 years to support their digital transformations, Symcor aligns industry participants to solve common challenges in the most effective and efficient way. Our goal is for every employee to feel valued and accepted as part of the team and connected to Symcor and our values, fostering a sense of belonging. Symcor is an equal opportunity employer and is committed to providing an accessible recruitment process. If you need accommodation for the interview process, just let us know!
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For more information, visit www.symcor.ca

The Opportunity:

The Data Analyst 2 supports the development, maintenance, analysis, and monitoring of data and reporting solutions across the COR.IQ product portfolio. This role supports the Data Analyst 3 to ensure the accuracy, integrity, and timely delivery of operational and client reporting while also supporting investigations, analytics initiatives, onboarding activities, and reporting enhancements. The position develops expertise in product data, reporting systems, fraud analytics, and operational processes, while contributing to continuous improvement and supporting the Data Analyst 3 in maintaining reporting and analytics operations.

Grade: 16

The Data Analyst 2 works closely with the Data Analyst 3, who provides operational guidance, mentorship, knowledge transfer, and day-to-day prioritization of reporting and analytics activities. The role serves as the primary backup to the Data Analyst 3 and is expected to progressively develop the skills and knowledge required to assume broader responsibilities over time.

This is a hybrid role with requirements to be on site 1 day a week, providing a balance between remote flexibility and in-person collaboration.

About The Role:

• Support reporting production and reporting operations to ensure accurate and timely delivery of client and internal reporting.
• Develop and maintain SQL/Qlik queries and data extracts for reporting extracts, other reporting scripts, analytics solutions, and reporting enhancements, with guidance on complex changes, to improve operational efficiency and product insights.
• Investigate data quality issues and operational anomalies to support reliable product performance and customer outcomes.
• Support onboarding, product operations, and client requests to ensure successful implementation and ongoing effectiveness of DSS products.
• Develop subject matter expertise and operational readiness to provide backup coverage and succession support for the Data Analyst 3 role.

What You Need to Succeed:

Education:

• Bachelor's degree in one of the following: Data Analytics, Computer Science, Information Systems, Statistics, Mathematics, Business Analytics & Related discipline; Additional training in analytics, databases, business intelligence, Python, SQL, or reporting platforms (Qlik, Power BI) would be considered a strong asset.

Experience:

• 3-5 years in Data Analytics, Data Science, Business Intelligence, Reporting and Performance Analytics.
• Proficiency in SQL, Python, Excel, MS Power BI, PostgreSQL, Qlik Sense, and Qlik NPrinting considered strong assets.
• Strong problem-solving and investigation experience.

Skill requirements

• SQL and database-querying skills.
• Experience with reporting and business intelligence platforms (Qlik Sense, Power BI, Tableau, or equivalent).
• Advanced Microsoft Excel skills.
• Understanding of ETL and data-processing concepts.
• Ability to understand and modify scripting and reporting logic.
• Basic Python or similar programming language experience would be considered an asset.
• Strong problem-solving and investigation skills.
• Ability to identify trends, patterns, anomalies, and root causes.
• Strong attention to detail.
• Ability to work with large data sets.
• Strong written and verbal communication skills.
• Ability to explain analytical findings to technical and non-technical audiences.
• Ability to prepare presentations, reports, and documentation.
• Curiosity and willingness to learn.
• Strong customer-service orientation.
• Self-motivated and accountable.
• Collaborative team player.
• Ability to manage multiple priorities and deadlines.

What’s In It For You

At Symcor, we define our success by what we help others achieve. We were created to support our clients and, through our products, services, and solutions, protect and strengthen their brands. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program that includes a competitive compensation package, flexible benefits and time away options, retirement and savings plans and a commitment to your overall health and well-being through our myWell-being program.
• Leaders who support your development through coaching and managing opportunities.
• Ability to make a difference and lasting impact.
• Opportunities to do challenging work and progressively take on greater accountabilities for growth.
• We foster an inclusive atmosphere of One Symcor with our philosophy of +1 Unique You®, we harness each employee’s uniqueness, different skills, backgrounds, and perspectives to contribute to mutual success. It is the diversity of our people and the inclusive environment that has been and will always be key to Symcor’s success.

Symcor is an equal opportunity employer and is committed to providing an accessible recruitment process. Upon request, we will provide accommodation for candidates.