DTICI_Global SIAM_Change Manager_T8

The Change Management Process Manager is responsible for governing and coordinating the end-to-end Change Management process to ensure that all changes are assessed, approved, implemented, and reviewed with minimal risk to business operations. The role ensures adherence to ITIL best practices, effective stakeholder coordination, and alignment within a SIAM or multi-vendor environment. Key Responsibilities 1. Change Management Process Coordination Manage the end-to-end Change Management lifecycle Ensure all changes are logged, categorized (Standard, Normal, Emergency), and prioritized Validate completeness and quality of change requests (RFCs) Ensure proper documentation and approvals before implementation 2. Change Assessment & Risk Management Facilitate impact and risk assessment for all changes Ensure dependencies and conflicts are identified Review rollback/backout plans and implementation plans Minimize risk to business services 3. CAB (Change Advisory Board) Coordination Schedule and coordinate CAB meetings Prepare and circulate change agendas Document CAB decisions and track action items Ensure stakeholder participation and alignment 4. Change Scheduling & Conflict Management Maintain and govern the Forward Schedule of Changes (FSC) Ensure proper change calendar management Identify and resolve scheduling conflicts Align changes with business priorities and blackout periods 5. Implementation & Post-Implementation Review Monitor change implementation progress Ensure successful execution as per approved plans Coordinate Post-Implementation Reviews (PIR) Track failed/rollback changes and corrective actions 6. Stakeholder Communication Communicate change schedules, impacts, and risks to stakeholders Provide regular updates during critical changes Act as a bridge between IT teams, service providers, and business users 7. Reporting & Metrics Track and report key metrics such as: Change success rate Change-related incidents Emergency change percentage Change backlog and aging Prepare weekly/monthly governance reports 8. Continuous Improvement & Compliance Identify improvement opportunities in change processes Ensure compliance with ITIL standards and organizational policies Support audits and governance reviews Drive automation and standardization initiatives 9. Tool & Process Governance Work with ITSM tools like ServiceNow, Remedy, Jira Ensure proper usage of workflows and templates Maintain data accuracy and audit readiness Required Skills Strong understanding of ITIL Change Management process Experience in risk assessment and change governance Hands-on experience with ITSM tools (ServiceNow preferred) Strong coordination and organizational skills Excellent communication and stakeholder management Analytical mindset with attention to detail Qualification Bachelor’s degree in Computer Science , Information Technology, or related field ITIL Certification (Mandatory – ITIL v3/v4 Foundation or above) ITIL Intermediate / Change Management certification (preferred) Experience: 7 + years Education: Bachelor’s Degree Knowledge of IT Service Management (ITSM) processes Familiarity with ITIL framework Experience with tools such as ServiceNow, confluence, virtual clients or similar platforms Strong data analysis and reporting skills Strong business stake holder management skills