Due Dilligence & Contracts Manager

Qualifications Minimum five years of experience in either: Due diligence, financial investigations, fraud prevention, business research, commercial underwriting, or a comparable risk-focused role; or People management, team leadership, or operational management, preferably within financial services. Candidates should demonstrate a strong combination of leadership ability and risk judgment. Those with primarily management backgrounds should have experience overseeing analytical or risk-based functions, while candidates with primarily underwriting, Due Diligence, or fraud backgrounds should demonstrate the ability to lead and develop a team. Strong preference for candidates with experience in the Merchant Cash Advance industry, business-to-business financing, or commercial lending. Demonstrated ability to evaluate business backgrounds, financial information, public records, and other risk indicators and determine their significance within established underwriting standards and risk tolerances. Strong understanding of business financial reports, bank activity, and other information used to evaluate business operations and risk. Experience with public-record, legal research, fraud-prevention, and investigative databases such as Thomson Reuters CLEAR/Westlaw, LexisNexis, or comparable platforms is preferred. Ability to accurately assess large, complex, and sometimes ambiguous sets of information. Strong organizational skills, attention to detail, and prioritization capabilities. Proficiency with Microsoft Office applications, including Word and Excel. Previous experience working with CRM or workflow-management software. Bachelors degree preferred but not required where equivalent relevant professional experience. Responsibilities Oversee the Due Diligence and Contract Drafting teams, including day-to-day workflow management, training, coaching, performance management, staffing, and ongoing employee development. Conduct and oversee Due Diligence reviews of merchant applicants, including complex cases, escalations, and quality-control reviews as needed. Review public records, investigative databases, bank activity, financial information, and other available data to identify adverse information, potential fraud, and risks relevant to Underwriting. Serve as a subject matter expert in assessing business backgrounds, adverse information, fraud indicators, and other factors relevant to underwriting risk and risk tolerance. Partner closely with the Underwriting Team to evaluate complex or ambiguous findings and communicate the significance of identified risks within established underwriting standards. Oversee the Contract Drafting process to ensure contracts and related documents are prepared accurately and within established turnaround-time expectations. Establish, monitor, and continuously improve productivity, turnaround-time, quality, and accuracy expectations across both Due Diligence and Contract Drafting. Monitor team workload and capacity and make recommendations regarding staffing, assignments, training, or workflow adjustments as needed. Conduct and oversee quality-control reviews to identify recurring errors, training opportunities, and process gaps. Define and maintain Due Diligence review criteria, escalation standards, quality expectations, and procedures in coordination with Underwriting and Operations. Continuously evaluate and improve workflows to increase the efficiency, consistency, and effectiveness of the Due Diligence and Contract Drafting teams. Maintain clear and current policies, procedures, training materials, and departmental, documentation. Provide relevant Due Diligence findings and supporting information to Final Review and other teams as necessary. Evaluate existing and new data sources, investigative tools, and technology solutions that may improve the accuracy, efficiency, or effectiveness of Due Diligence and Contract Drafting processes. Onboard and train new team members as necessary. Monitor individual and team performance and provide clear feedback, coaching, and accountability against established expectations. Participate in team and cross-functional meetings. Lead and participate in special projects involving Due Diligence, Contract Drafting, fraud prevention, workflow improvements, system enhancements, and risk-verification tools. Skills and Abilities Strong analytical judgment with the ability to identify relevant risk within large, complex, or ambiguous sets of information. Ability to distinguish between the existence of adverse information and its actual significance to an underwriting decision. Strong understanding of risk assessment and the ability to apply established risk tolerances consistently while exercising sound judgment when circumstances require further evaluation. Strong leadership and people-management skills, including the ability to train, coach, provide constructive feedback, establish expectations, and develop team members. Superior analytical, critical-thinking, and problem-solving skills. Ability to question existing processes, identify issues or inefficiencies, and develop practical solutions. Ability to balance quality, accuracy, thoroughness, risk identification, and turnaround time in a high-volume environment. Strong written and verbal communication skills, including the ability to clearly explain findings, risks, issues, and recommendations to other departments. Strong organizational and time-management skills with the ability to prioritize competing responsibilities and meet established deadlines. Ability to work independently with minimal daily direction while maintaining accountability for departmental performance. Strong attention to detail and commitment to accurate reporting and self-review. Process-oriented mindset with the ability to establish, document, evaluate, and improve internal workflows and procedures. Ability to analyze departmental performance and identify opportunities to improve efficiency, productivity, and quality. Strong interpersonal skills with the ability to work effectively with a variety of personalities and departments. Highly team-oriented with a willingness to support, motivate, and develop others. Adaptable and receptive to changes in processes, technology, underwriting standards, and organizational priorities. Consistently uphold high ethical and professional standards. This is a fully remote opportunity