Dutch Travel Agent in Greece I Fully Remote
- Hiring from
- Greece
- Work type
- Remote
- Posted
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Build Your Career in Travel Customer Support!
Do you love travel and enjoy assisting people? Join a multicultural, international team committed to providing travelers with reliable support and a seamless travel experience. If you communicate effectively, enjoy finding solutions, and thrive in a customer-focused environment, this is an excellent opportunity to grow your career in the travel industry.
Role Overview:
As a Travel Customer Specialist, you will support customers at every stage of their journey, helping them manage bookings, resolve travel-related issues, and navigate unexpected changes. Through chat, email, and other digital channels, you will provide accurate information, practical solutions, and professional assistance to ensure a positive customer experience.
Key Responsibilities:
Do you love travel and enjoy assisting people? Join a multicultural, international team committed to providing travelers with reliable support and a seamless travel experience. If you communicate effectively, enjoy finding solutions, and thrive in a customer-focused environment, this is an excellent opportunity to grow your career in the travel industry.
Role Overview:
As a Travel Customer Specialist, you will support customers at every stage of their journey, helping them manage bookings, resolve travel-related issues, and navigate unexpected changes. Through chat, email, and other digital channels, you will provide accurate information, practical solutions, and professional assistance to ensure a positive customer experience.
Key Responsibilities:
- Provide professional, friendly, and efficient customer assistance through chat, email, and other digital communication channels.
- Help customers create, update, or cancel bookings for flights, hotels, transportation, and other travel services.
- Answer questions about itineraries, baggage policies, travel requirements, refunds, and booking conditions.
- Assist with payment inquiries, account-related requests, and loyalty or membership programs.
- Support travelers facing disruptions, including flight delays, cancellations, schedule changes, and missed connections.
- Evaluate customer concerns and recommend suitable solutions, escalating complex cases when necessary.
- Maintain accurate records of customer interactions, requests, and resolutions in internal systems.
- Collaborate with internal departments and external travel partners, including airlines and accommodation providers, to resolve customer issues.
- Achieve established KPIs related to customer satisfaction, service quality, productivity, response times, and case resolution.
- Keep up to date with travel services, destinations, company policies, operational procedures, and industry updates through continuous training and development.
- Language Skills: Fluent in Dutch (C1/C2 level) and English (B2 level)
- Eligibility: EU citizenship or valid Greek residency card
- Skills: Strong analytical, creative, and communication abilities
- Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the Travel field
- Competitive Salary: Based on your experience and skills
- Performance Bonuses: Rewards for outstanding service
- Comprehensive Insurance: Health and life coverage for your well-being
- Meal Allowance: Support for daily meals
- Permanent Contract: Enjoy long-term job security with a stable employment contract
- Remote Work: Enjoy the flexibility of working from home