Dutch Travel Agent in Greece | Work From Home
- Hiring from
- Greece
- Work type
- Remote
- Posted
- Oct 3, 2026
Is this job info correct?
Grow Your Career as a Customer Specialist – Travel Platform!
Do you enjoy helping people and creating smooth, positive customer experiences?
Join a dynamic, multicultural, and international team where you will support customers from around the world, providing reliable assistance, clear communication, and effective solutions throughout their travel journey.
Role Overview:
As a Customer Specialist, you will be a key point of contact for customers, assisting them through phone, email, chat, and other digital channels.
You will handle a variety of travel-related inquiries, help customers navigate services and platforms, resolve issues efficiently, and ensure every interaction is handled professionally and with a strong focus on customer satisfaction.
Key Responsibilities:
Do you enjoy helping people and creating smooth, positive customer experiences?
Join a dynamic, multicultural, and international team where you will support customers from around the world, providing reliable assistance, clear communication, and effective solutions throughout their travel journey.
Role Overview:
As a Customer Specialist, you will be a key point of contact for customers, assisting them through phone, email, chat, and other digital channels.
You will handle a variety of travel-related inquiries, help customers navigate services and platforms, resolve issues efficiently, and ensure every interaction is handled professionally and with a strong focus on customer satisfaction.
Key Responsibilities:
- Handle customer inquiries through phone, email, chat, and other digital channels.
- Assist customers with questions related to travel services, accounts, reservations, payments, and general requests.
- Provide clear guidance and step-by-step assistance to help customers navigate the platform and available services.
- Understand customer needs and provide accurate, practical, and timely solutions.
- Handle customer concerns and complaints professionally, empathetically, and with a problem-solving approach.
- Accurately document customer interactions, requests, and resolutions in internal systems.
- Identify complex or sensitive cases and escalate them to the appropriate teams when necessary.
- Collaborate with internal departments to ensure customer issues are investigated and resolved efficiently.
- Maintain up-to-date knowledge of the platform, travel services, policies, and procedures through regular training.
- Contribute to a smooth and positive customer journey by maintaining high standards of service quality and professionalism.
- Language Skills: Fluent in Dutch (C1/C2 level) and English (B2 level)
- Eligibility: EU citizenship or valid Greece residency card
- Skills: Strong analytical, creative, and communication abilities
- Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the Travel field
- Competitive Salary: We offer attractive compensation that reflects your skills and experience, recognising and rewarding your contributions
- Performance Bonus: Be rewarded for your hard work with a performance bonus based on your achievements and results
- Health and Life Insurance: Benefit from comprehensive coverage to support your well-being.
- Relocation Package: Receive support if relocating to ensure a smooth transition
- Remote Work: Enjoy the flexibility of working from home