DWE - Senior Product Owner - P&C

Business Introduction
GSK remains committed to achieving bold commercial ambitions for the future. By 2031, we aim to deliver £40 billion in annual sales, leveraging our existing strong performance momentum to significantly increase our positive impact on the health of billions of patients globally. Our Ahead Together strategy is centred on early intervention to prevent and alter the course of disease, thereby protecting people and supporting healthcare systems.
Our diverse portfolio consists of vaccines, specialty medicines, and general medicines.
Through continuous innovation and a dedicated focus on scientific and technical excellence, we strive to develop and launch new, groundbreaking treatments that address critical health challenges.

Own the product for how 50,000+ employees across [X] countries communicate, collaborate and get work done — email, chat, meetings, files, intranet, workflow automation and AI assistance. In practice that means owning the employee-facing side of the Microsoft 365 estate: Teams, SharePoint and OneDrive, Exchange, Viva, Power Platform and Microsoft 365 Copilot.

This is a product role, not a project role. The Senior Product Owner owns the vision, the backlog and the outcomes — deciding what gets built and adopted, in what order, and being accountable for whether people actually use it and whether it made their work better. In this domain the licence is usually already paid for; the value is almost entirely in adoption, and unadopted capability is the default failure mode.

The role also owns the hardest trade-off in the collaboration space: making it easy for people to share and work together, while making it hard for them to share the wrong thing with the wrong person. Turning that tension into a prioritised, defensible backlog is the core of the job.

Responsibilities:
This role will provide YOU the opportunity to lead key activities to progress YOUR career. These responsibilities include some of the following:

• Maintain a rolling roadmap balancing new capability, adoption of capability already licensed, information governance and compliance obligations, technical debt, and experience improvement.

• Translate platform architecture direction and the Microsoft 365 roadmap into a sequenced, deliverable product backlog — and decide what the organization adopts, defers or disables.

• Own the business case and benefits realization for product investment, including the license cost of add-on capability at 50,000-user scale where a per-user SKU is a seven-figure decision.

• Own, refine and priorities the product backlog as the single source of truth for the squad; make prioritisation calls transparently and defend them.

• Write clear user stories and acceptance criteria specific about the outcome and the measure of success, leaving solution design to engineers and architecture.

• Lead sprint planning, refinement, review and retrospective alongside the Scrum Master; accept or reject work against acceptance criteria.

• Manage dependencies across adjacent squads — identity, security, records management, endpoint, networking — and escalate early when they threaten delivery.

• Own the release approach for user-visible change: pilot rings, champion networks, communications, training and rollback triggers. In this domain, the change management is the delivery.

• Own adoption as a first-class product outcome: define what good adoption looks like before launch, instrument for it, measure it after, and act when it does not materialize.

• Run the champion and super-user network; build the enablement, training and communication assets that turn a feature release into changed behavior.

• Retire and consolidate identify overlapping or redundant tooling, own the migration and decommissioning proposition, and make the case to the business units who like their current tool.

• Treat low adoption of funded capability as a product defect requiring root-cause analysis, not a training problem to be pushed at HR.
  Why You?
• Be the voice of the employee in every prioritisation conversation, with evidence to back it: research, usage telemetry, ticket analysis and direct observation.

• Run continuous discovery — interviews, shadowing, surveys, usability testing — deliberately including populations least like head office: frontline, deskless, lab, manufacturing and field-based employees.

• Convert usage analytics and service desk data into prioritized, root-cause-addressing backlog items.

• Own the employee-facing design of the information governance model — sensitivity labelling, retention prompts, external sharing and guest access journeys — so that compliant behaviors is the easy behavior.

• Own the Copilot and AI assistance product: readiness, license allocation strategy, use-case identification, enablement, guardrail communication and measurable value realization.

• Own the Power Platform citizen-development proposition — how the business builds safely, what support and guardrails they get, and where the boundary to professional development sits.

• Partner with Cyber Security, Legal, Privacy and Records to land control changes in ways employees will accept and comply with.

• Build and maintain relationships across business units, regions and functions; run a product council that makes trade-offs visible rather than fought in private.

• Engage works councils, employee representatives and Privacy where productivity telemetry, Viva Insights or AI features are in scope.

• Report product performance to senior stakeholders in outcome terms — adoption, effort saved, risk reduced — not feature counts.

Why You?
Basic Qualification
We are seeking professionals with the following required skills and qualifications to help us achieve our goals

• Bachelor's degree in a relevant discipline, or equivalent professional experience.
• 7+ years in technology delivery, including 4+ years as a Product Owner or Product Manager with genuine backlog authority (not a business analyst writing another team's requirements).

• Product or service ownership serving 10,000+ users across multiple countries.
• Hands-on product experience in productivity and collaboration technology, with direct working familiarity across the core Microsoft 365 workloads (Teams, SharePoint/OneDrive, Exchange).
• A specific, evidenced example of driving adoption of a collaboration capability at scale — including the baseline, the intervention and the measured result.

• Experience owning a backlog for a cross-functional agile squad through multiple release cycles in a scaled delivery environment.
• Track record of using user research and quantitative usage telemetry to drive prioritisation, with a specific example of a decision the data changed.
• Understanding of information governance and data protection as it applies to collaboration tooling, and experience partnering with Security, Legal or Privacy on a user-facing control change.

• Experience in managing senior and conflicting stakeholders across business units and regions, and to hold a prioritisation decision under pressure.

Preferred Qualification
If you have the following characteristics, it would be a plus

• Experience in a regulated industry — pharmaceutical, life sciences, biotech, financial services or healthcare — including GxP-validated systems, records retention and the change control that comes with them.
• Strong written communication; credible with both engineers and executives in a global matrixed organization.

• Willingness to travel internationally, approximately [10–15]% of the time.

• Works council and employee-representation engagement in European jurisdictions, particularly on productivity telemetry, Viva Insights and AI features.

• Experience with deskless and frontline populations — employees without a corporate laptop, whose access to collaboration tooling is shared, mobile or shift-based.

• Delivery of a major collaboration platform migration or consolidation — on-premises to cloud, tenant consolidation, or retirement of Slack, Zoom, Google Workspace, Box or Dropbox.

• Microsoft 365 Copilot rollout experience at scale, including value measurement that survived finance scrutiny.

• Internal communications or employee experience background; content strategy and editorial governance.

• Service design or UX research background; journey mapping and service blueprinting.

• Records management and eDiscovery exposure from a product rather than legal perspective.

• Meeting room and hybrid meeting experience — Teams Rooms, room booking, hybrid meeting equity.

• Accessibility and assistive technology designed into the collaboration proposition rather than remediated after complaint.

• SaaS FinOps — license optimization, SKU strategy, chargeback/showback model
  Working model
  This role is based in the United States and is hybrid. You will combine on-site collaboration with remote work. Exact on-site days will be agreed with your hiring manager.

#Li-GSK

Skills

Agile Methodology, Backlogs, Cross-Functional Teamwork, Design Thinking, DevOps, Process Diagrams, Product Strategies, Project Management, Requirements Gathering, Services Management, Software Development, User Experience (UX), User Research, User Story

Please visit GSK US Benefits Summary to learn more about the comprehensive benefits program GSK offers US employees.

Why GSK?

Uniting science, technology and talent to get ahead of disease together.

GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases – to impact health at scale.

People and patients around the world count on the medicines and vaccines we make, so we’re committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.

If you require an accommodation or other assistance to apply for a job at GSK, please contact the appropriate Recruitment Staff by emailing us at - usrecruitment.adjustments@gsk.com

GSK is an Equal Opportunity Employer. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), military service or any basis prohibited under federal, state or local law.

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We are a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together – so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns – as an organisation where people can thrive. Getting ahead means preventing disease as well as treating it, and we aim to impact the health of 2.5 billion people around the world in the next 10 years.

Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it’s also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves – feeling welcome, valued and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together. Find out more on our career site.