E-Commerce Customer Care Assistant

E-Commerce Customer Care Assistant Fully Remote • Corporate Headquarters - New York, NY 10016 Apply Overview Salary Range $18.00 - $18.00 Hourly Position Type Part Time Apply Description Role Overview The Customer Service professional works closely with the E-commerce team to support and enhance the success and growth of all E-commerce touchpoints, including DSMNY E-Shop and CDG E-Shop. This role involves taking full ownership of customer service, ensuring a consistent and positive experience for all customers, while also assisting with various E-commerce operational tasks. Availability on Saturdays and Sundays year-round is essential, as part-time hours are required for this position. Key Responsibilities Provide excellent customer service for all E-commerce platforms (Zendesk Email, Phone, IG DMs and Comments) Function as a touchpoint between E-SHOP customers and internal departments (warehouse fulfillment team, merchandising), as well as delivery partners (FedEx, DHL) in providing solutions to client inquiries Report daily sales summaries with the E-commerce and leadership teams Partner with the store Concierge team to ensure seamless E-commerce operations in fulfillment lead time Key Skills: A highly motivated individual with a strong sense of ownership and responsibility and the ability to converse with all levels both internally and externally Must be energetic and self-motivated Decisive, structured, and organized, with a keen eye for detail Performs as a team-player Key Requirements: 1-2 years of exceptional customer service/retail/hospitality Logistics knowledge in DTC e-commerce Strong communication and coordination skills with inter-departmental partners (E-commerce, Warehouse Fulfilment, Merchandising, Concierge) Strong ability to work independently Working knowledge of Excel