E-Commerce Executive

Location: Kota Damansara (On-site for weekdays / Remote rotation for customer service)

Employment Type: Full-Time

Salary Range:RM3000-RM5000

About Us

At Forest Cloud, we are commercial beverage specialists dedicated to elevating the local coffee and F&B experience. We supply premium coffee beans, matcha, hojicha, and professional beverage ingredients to cafés and retail consumers across Malaysia. To support our rapidly growing digital and online presence, we are expanding our digital team!

About This Role

We are looking for a proactive and detail-oriented E-Commerce Executive to support our Senior E-Commerce Specialist. In this role, you will be the operational engine behind our online storefronts (Shopee, Lazada, TikTok Shop, and website).

Please note that because e-commerce operates continuously, a key part of this role involves managing customer service inquiries across Monday to Sunday. While standard operational tasks are completed weekdays on-site, you will support weekend and after-hours customer inquiries remotely via rotation to ensure our shop response ratings stay excellent.

Key Responsibilities

• 7-Day Customer Service: Monitor and reply promptly to customer inquiries, complaints, and reviews across all platforms (Shopee, Lazada, TikTok, Website) from Monday to Sunday to maintain top-tier response rates.
• Platform Maintenance: Assist the Senior Specialist in managing day-to-day backend operations across Shopify, Shopee, Lazada, and TikTok Shop, including product uploads, price updates, and inventory tracking.
• Campaign Execution: Support the setup of monthly mega sales (e.g., 9.9, 11.11), shock sales, voucher codes, and automated chat broadcasts.
• Asset Coordination: Coordinate with internal creative and marketing teams to ensure all promotional banners and product photos are ready ahead of campaign deadlines.
• Fulfillment Tracking: Monitor daily inbound online orders and coordinate closely with the warehouse team to ensure accurate, on-time packing and delivery.
• Issue Resolution: Handle and resolve customer disputes, return/refund requests, and courier delivery issues efficiently.

Job Requirements

• Customer-First Mindset: Flexible and committed to handling weekend/after-hours remote standby rotation to reply to customer messages (Monday to Sunday).
• Experience: Minimum 1 year of hands-on experience managing Shopee, Lazada, or TikTok Shop Seller Centers. Experience with Shopify is a major added advantage.
• Languages: Good command of written English and Bahasa Malaysia to reply to customers professionally. Ability to read/write Mandarin is an added advantage.
• Software Skills: Proficient in Microsoft Office or Google Workspace (basic Excel/Sheets functions).
• Work Ethics: Fast learner, highly responsible, patient with customer inquiries, and able to work collaboratively under senior guidance.

Perks & Benefits

• EPF (KWSP), SOCSO (PERKESO), and EIS (SIP) statutory contributions.
• Annual Leave and Medical Leave benefits.
• Mentorship and structured learning directly from a Senior E-Commerce Specialist.
• Generous staff discounts on Forest Cloud products (Specialty Coffee, Matcha, etc.).
• A vibrant, supportive, and career-growth-oriented office environment.