E-Commerce Fulfillment & Customer Service Specialist

Location : Remote, 9AM to 6PM EST Type : Full-time About the Company Our client is an innovative B2B e-commerce brand focused on providing high-quality products to businesses at scale. The company values agility, creativity, and collaboration, creating an environment where team members can contribute across multiple functions. With a clear focus on growth and operational excellence, they strive to deliver exceptional service and seamless fulfillment to their business customers. Role Overview We are seeking a proactive and detail-oriented E-Commerce Fulfillment & Customer Service Specialist to join the team. The role is responsible for managing day-to-day fulfillment operations and ensuring excellent customer support. The ideal candidate is independent, organized, and capable of handling multiple responsibilities while supporting the team in achieving operational goals. Key Responsibilities Serve as the primary customer contact for order, shipping, and product inquiries. Resolve customer issues related to orders, returns, and delivery exceptions. Support e-commerce operations by coordinating with warehouses and fulfillment teams. Support B2B shipments and ensure timely and accurate delivery. Collaborate with the operations team to optimize processes and improve efficiency. Maintain accurate data in order management systems. Identify potential customer or fulfillment issues proactively and resolve them independently. Assist in implementing tools or processes to enhance customer experience and operational efficiency. Ideal Candidate Proven experience in high-volume e-commerce customer service ; experience with recognized e-commerce brands is preferred. Familiarity with B2B logistics workflows (inbound, outbound, warehouse coordination). Comfortable being the first point of contact for customers , managing shipping inquiries and product questions. Strong organizational and multitasking skills; able to manage multiple priorities in a fast-paced environment. Capable of working independently and proactively, with minimal supervision. Familiarity with Shopify, warehouse management systems, and e-commerce order tracking is a plus. Team player who can contribute to process improvements and operational efficiency Opportunities for growth and advancement Competitive compensation package, including Maxicare HMO after three months probationary period Full-time, EST hours, Remote