E-Commerce Platform & Operations Lead

Description Help Shape the Future of Modern Mobility Travelpro® is evolving — from a trusted legacy luggage brand into a modern, design-led mobility company built for people constantly in motion. We are seeking an E-Commerce Platform & Operations Lead to support the day-to-day management, optimization, and technical coordination of Travelpro’s Shopify e-commerce ecosystem. This role sits at the intersection of e-commerce operations, customer experience, digital merchandising, and platform performance — helping ensure our websites are stable, optimized, and commercially effective. You will partner cross-functionally with marketing, merchandising, operations, customer service, developers, and technology vendors to support site enhancements, troubleshoot issues, and execute e-commerce initiatives with clarity and precision. If you thrive in fast-paced digital environments and enjoy blending technical problem-solving with operational execution, this could be the opportunity for you. What You’ll Do Drive E-Commerce Platform Operations Support day-to-day management of Shopify websites, including product launches, promotions, merchandising updates, and QA Assist with Shopify Plus configuration, theme updates, app settings, content updates, and platform enhancements Coordinate with developers and vendors to troubleshoot issues, test releases, and support technical improvements Monitor website functionality, checkout flows, navigation, integrations, and customer-facing experiences Support promotional execution, pricing accuracy, inventory visibility, and post-launch validation Optimize Customer Experience & Performance Identify opportunities to improve conversion, mobile usability, navigation, onsite search, and checkout experience Monitor e-commerce KPIs including revenue, conversion rate, AOV, sessions, and product performance Analyze trends and site behavior to support data-informed recommendations and improvements Partner cross-functionally with marketing, merchandising, customer service, operations, and technology teams Help manage project timelines, testing, requirements, and execution across e-commerce initiatives What Makes You Successful You are: Analytical, detail-oriented, and highly organized Comfortable managing multiple priorities in a fast-paced digital environment A strong communicator who can translate technical issues into clear business language Solutions-oriented with strong troubleshooting and problem-solving abilities Collaborative and adaptable when working across teams, vendors, and stakeholders Requirements What You Bring 5+ years of experience in e-commerce operations, Shopify platform management, website management, or related digital roles Experience managing Shopify Plus environments, including themes, apps, promotions, product data, and troubleshooting Working knowledge of HTML, CSS, Shopify themes, and basic JavaScript; Liquid experience preferred Strong understanding of e-commerce KPIs, customer journey optimization, merchandising, and CRO best practices Bachelor’s degree in E-Commerce, Business Administration, Marketing, Information Systems, Computer Science, or related field Preferred: Experience with ERP, OMS, fulfillment, inventory, and backend operational workflows Experience working with third-party apps, agencies, and technology vendors Familiarity with analytics, reporting, and project management tools Why This Role Matters This role plays an important part in supporting Travelpro’s digital transformation and e-commerce growth strategy.Your work will directly impact: Website stability and operational performance Customer experience and conversion optimization Promotional execution and digital merchandising effectiveness Cross-functional collaboration and project execution The continued evolution of Travelpro’s direct-to-consumer business This is an opportunity to contribute to a company actively transforming its brand, operations, and digital capabilities while helping shape the future of Travelpro’s e-commerce experience. What We Offer A Culture Built for Growth We believe in collaboration, accountability, innovation, and continuous improvement. We move fast, support one another, and challenge ourselves to keep evolving. Flexibility & Wellbeing Flexible Time Away, company-paid holidays, and hybrid work flexibility. Comprehensive Benefits Medical, Dental, Vision, Health Savings Accounts, and wellness programs. Invest in Your Future 401(k) company match. Community & Connection Employee-led engagement initiatives focused on wellbeing, collaboration, and creating a workplace where everyone belongs. About Travelpro® Travelpro® was founded by airline pilot Bob Plath, whose firsthand travel experience inspired the invention of the original Rollaboard® suitcase — changing modern travel forever. Today, we are building on that legacy as we evolve into a modern mobility and travel lifestyle brand designed for today’s global traveler. Our products combine aviation-level performance with elevated design, helping ambitious people move confidently through every journey. Travelpro® Tested by the Best. Designed for What’s Next. Travelpro® is an equal opportunity employer committed to building a diverse and inclusive workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other protected characteristic under applicable law. Travelpro® is a drug-free workplace.