E-commerce Support Associate (Remote)

About TalentPop

TalentPop is on a mission to redefine what customer service means for modern e-commerce brands. We don't just answer questions; we help build loyalty and trust. We're a fully remote team seeking a passionate and proactive individual to join our mission and become an integral part of our customer success story.

The Role

As An E-commerce Support Associate, You'll Be The Go-to Person For Our Customers, Providing Stellar Support And Solving Problems With a Friendly, Professional Attitude. You Will Use Your Expertise To

• Handle all customer communication through various channels (email, chat, phone).
• Answer questions and resolve issues ranging from order tracking to product returns.
• Efficiently manage customer support tickets and maintain clear records.
• Stay up-to-date on new products and policies to deliver a consistent experience.
  
  

What You Bring

We're seeking a dedicated individual who meets the following qualifications:

• A minimum of 1 year of experience in a remote customer support role, ideally within e-commerce.
• Strong written and verbal communication skills.
• Familiarity with platforms like Shopify, Gorgias, or other ticketing systems is a strong advantage.
• A high degree of empathy, patience, and attention to detail.
  
  

Our Benefits

We value our team and are committed to your success and well-being. We offer:

• Competitive salary with annual performance-based raises.
• Paid time off and bonuses.
• Comprehensive health and dental coverage or a monthly health stipend.
• Flexible, fully remote work.
• A supportive team culture with opportunities for professional growth.
  
  

Remote Setup

To ensure you're set up for success in this role, you'll need:

• Your own computer or laptop (i5 processor or equivalent).
• A reliable, high-speed internet connection (minimum 25 Mbps up/down).
  
  

When applying, use application code: CS

Ready to Join Us?

If you have a passion for customer service and the skills to thrive in a remote environment, we'd love to hear from you. Apply now and grow with a team that values your work and your well-being.