E-commerce Customer Support Specialist

About Talentpop

TalentPop App is hiring! As a fully remote company, we're committed to building high-performing teams that help leading e-commerce brands deliver exceptional customer experiences. If you're looking for a long-term opportunity with a supportive company that values growth, collaboration, and excellence, we'd love to meet you.

E-COMMERCE CUSTOMER SUPPORT SPECIALIST

We're looking for an experienced E-commerce Customer Support Specialist who is passionate about helping customers and creating positive experiences with every interaction. If you enjoy solving problems, communicating with people, and working in a fast-paced remote environment, we'd love to hear from you.

WHY YOU'LL LOVE WORKING WITH US

• Annual performance-based salary increases
• Paid time off
• Health and dental insurance or a monthly health stipend
• Holiday bonuses
• Permanent work-from-home setup
• Career advancement opportunities as we continue to grow
• A collaborative and supportive remote team culture
  
  

What You'll Do

• Provide exceptional customer support through email, phone, live chat, and social media channels.
• Assist customers with product inquiries, order tracking, shipping updates, returns, exchanges, and general account concerns.
• Resolve customer issues efficiently while delivering a positive and professional experience.
• Maintain accurate records of customer interactions and follow established support processes.
• Collaborate with internal teams to ensure timely resolutions and a seamless customer experience.
• Consistently deliver thoughtful, high-quality responses that reflect our commitment to excellent service.
  
  

What We're Looking For

• Excellent written and verbal English communication skills.
• At least 1 year of online or remote customer service experience.
• Experience supporting e-commerce customers is preferred.
• Experience with platforms such as Shopify, Gorgias, Zendesk, Freshdesk, or similar customer support tools is an advantage.
• Strong problem-solving skills with great attention to detail.
• Ability to multitask, stay organized, and thrive in a fast-paced environment.
• A customer-first mindset with a positive, solutions-oriented attitude.
  
  

Technical Requirements

• Personally owned desktop or laptop with an Intel i5 processor (or equivalent) or better.
• Reliable internet connection with a minimum of 25 Mbps upload and download speed.
• A quiet, distraction-free workspace suitable for handling customer interactions.
  
  

APPLICATION INSTRUCTIONS

To ensure your application is processed correctly, please follow these steps:

• When selecting the position, choose "Customer Service" from the list.
• When prompted for an application code, enter: CS.
  
  

If you're ready to grow your career with a company that values your skills, supports your development, and recognizes your contributions, we'd love to welcome you to TalentPop App. Apply today and become part of a team that's passionate about delivering exceptional customer experiences.