EAP Counselor I - Remote

As an EAP Counselor, you’ll work a consistent 8:30 a.m.–5:00 p.m. Monday- Friday local schedule in a structured, call-queue environment within our Workplace Solutions division, which supports employees through employer-sponsored benefits. You’ll receive incoming calls from HR partners, employees, spouses, and dependents, providing in-the-moment intake, assessment, and brief, solution-focused counseling. You’ll connect individuals with appropriate resources and refer them to local providers for ongoing care, with clients responsible for scheduling follow-up appointments. Calls vary in length depending on need, allowing you to focus on immediate support and guidance—without long-term case management or ongoing follow-up—so you can make a meaningful impact in the moment, every day. WHAT WE CAN OFFER YOU: Estimated Salary: $65,000 - $77,000 plus annual bonus opportunity. 401(k) plan with a 2% company contribution and 6% company match. Work-life balance with vacation, personal time and paid holidays. See our benefits and perks page for details. Applicants for this position must not now, nor at any point in the future, require sponsorship for employment. WHAT YOU'LL DO: Support and Empower: You will work a set schedule of 8:30- 5:00 your local time, answering incoming calls in a supportive and empathetic manner, guiding employees and their families through personal and work-related challenges. Your role is crucial in promoting overall well-being and enhancing job performance. Action Planning: Collaborate with individuals to create actionable plans, addressing short-term problems effectively. Your ability to navigate difficult situations and offer guidance will be pivotal in helping our clients overcome challenges. Resourceful Connections: Identify external professionals and resources, facilitating seamless referrals for those seeking specialized or long-term assistance. Your role extends to providing resource referrals, connecting individuals with community organizations, and enhancing their overall support network. Provider Network Development: Play a pivotal role in expanding and diversifying our service offerings by identifying and contracting with potential providers. Your proficiency in utilizing online directories and resources ensures a comprehensive range of services for our employees and their families. WHAT YOU’LL BRING: Three or more years' experience in behavioral health required. Master's degree in counseling, Mental Health, Social Work, Chemical Dependency or related field. Clinical licensure and completion of clinical supervision required. Valid, unrestricted clinical mental health license. (e.g., LPC, LMFT, LCSW, LMHC, LCMHC, LICSW, LISW, or Clinical Psychologist) in the state where the candidate will work and primarily reside. Valid licenses include the following: Licensed Professional Counselor (LPC) Licensed Clinical Social Worker (LCSW) Licensed Mental Health Counselor (LMHC) Licensed Clinical Mental Health Counselor (LCMHC) Licensed Independent Clinical Social Worker (LICSW) Licensed Independent Social Worker (LISW) Experience and knowledge in assessment, counseling, chemical dependency, wellness, workshop design/training, and consulting. You promote a culture of diversity and inclusion, value different ideas and opinions, and listen courageously, remaining curious in all that you do. Able to work remotely with access to a high-speed internet connection and located in the United States or Puerto Rico. PREFERRED: Certified Employee Assistance Professional (CEAP) eligible Bilingual in Spanish preferred We value diverse experience, skills, and passion for innovation. If your experience aligns with the listed requirements, please apply! If you have questions about your application or the hiring process , email our Talent Acquisition area at [email protected] . Please allow at least one week from time of applying if you are checking on the status. Stay Safe from Job Scams Mutual of Omaha only accepts applications from mutualofomaha.com/careers . Legitimate communications will come from '@mutualofomaha.com.' We never request sensitive information or extend job offers without conducting interviews. For more details, check our Hiring FAQs . Stay alert for scams and apply securely! Fair Chance Notices