eBilling Coordinator - Warsaw Hub

Who we are As a global law firm our work spans jurisdictions, cultures, and languages – and so do our people. Our culture is collaborative and inclusive— where diverse perspectives are recognised and valued. Where performing to your highest ability, unlocks equal access to opportunities to learn, thrive and grow. We combine deep legal expertise and commercial intelligence to grow, transform, protect, and defend our clients' businesses, across every critical moment. We operate in the sectors and regions that matter to our clients. With forward-thinking insights and innovative, tech-enabled solutions that combine deep knowledge of their sectors and markets. You’ll build connections and work with colleagues as one global team. You’ll unlock opportunities for clients, across borders, cultures, legal and commercial disciplines. Join us to work with colleagues as one global team – empowering each other to be exceptional and create advantage for our clients. The role You will be part of the eBilling team, who are responsible for setting up and maintaining eBilled clients; submitting eBills on behalf of the firm and investigating and resolving any issues that inhibit the delivery of eBills to the firm's clients. Who you will work with You will act as a key point of contact globally for local billing and collection teams; legal secretaries; fee earners and for external stakeholders, such as clients and eBilling intermediaries . You will support the eBilling Management team and report to the Senior eBilling Manager. What you will be responsible for Coordinating and completing day to day eBilling tasks via analysis of the firm's Workflow tool. Maintaining a focus to ensure that the outstanding eBilling volume and associated financial exposure of the firm is stable and within expectations. Collaborating with and providing guidance to the Delhi central eBilling team to ensure LEDES file delivery and issue resolution is accomplished successfully and promptly. What you will do You will support and escalate to the eBilling Management team as required. You will troubleshoot eBilling rejections with the Delhi eBilling support team and assist in resolving issues to the point of successful bill delivery. You will support the training and development of colleagues in the Delhi eBilling team and the wider One Finance Team (OFT) community as required. You will support and represent the eBilling team on OFT transformation projects and initiatives, when appropriate. You will help identify new or improved processes, which will continuously improve performance and increase the efficiency of the team. You will assist with the maintenance of client data in eBilling and matter management platforms. Your experience Ideally, you will have experience of working within a law firm and understand the billing process within a legal environment. You will have experience in resolving issues which result in eBill rejection by clients and their intermediary platforms. You will be analytical and have strong attention to detail. You will have the ability to communicate clearly and effectively. You will understand LEDES formats. You will be familiar with UTBMS codes. You will have experience of generating LEDES files via eBilling Hub. You will be familiar with eBilling intermediary platforms, such as Collaborati, CT TyMetrix T360, Passport, CounselLink and Legal Tracker. Ideally, you will have experience with onboarding new clients and supporting client intermediary change projects. Ideally, you will be familiar with client data and matter management processes such as accruals, budgets and WIP submission. You will have a basic understanding of Solicitors Accounting Rules and VAT. How we will support you From your first day with us, you will have varied opportunities to continuously grow and development your skills and knowledge. From formal training, informal coaching and mentoring through to skills-based and technical training and on the job learning. You can also get involved in a variety of employee affinity groups. There is also opportunity to be part of charitable events and volunteering. Hybrid working This role follows our 'balanced' hybrid working approach and as long as business needs allow, you will be supported to work in a hybrid way in line with the hybrid working policy. What we offer including our broad range of benefits and working environment The Warsaw Hub is designed to help clients move faster, smarter, and with confidence. Joining us means becoming part of a dynamic and interconnected global network. Every day and on each project, you will connect with your colleagues across the world. You will learn, you will grow, and you will take your career in the direction you want. We are closely integrated with the core business of Clifford Chance. This means frequent interactions with senior stakeholders, providing our team with invaluable insights. This close integration ensures that our work is aligned with the firm's overall goals and vision. The Warsaw Hub requires individuals with advanced capabilities and the ability to engage in thought-partnering with Clifford Chance's lawyers and partners. This means that our team members are not just executing tasks but are actively contributing to the development of innovative legal solutions. This collaborative environment fosters professional growth and ensures that our team is always at the cutting edge of the legal industry. You will work in the heart of the city. Warsaw is a friendly place to live and to work and has a cosmopolitan environment. Equal opportunities At Clifford Chance, we understand that our true asset is our people. Inclusion is good for our team and their families, our firm and society. We are committed to treating all employees and applicants fairly and equally regardless of their gender, gender identity and expression, marital or civil partnership status, race, colour, national or ethnic origin, social or economic background, disability, religious belief, sexual orientation, or age. This applies to recruitment and selection, terms and conditions of employment including pay, promotion, training, transfer and every other aspect of employment. We have a variety of flourishing employee networks. These networks are a place for colleagues to share experiences and advocate for change wherever they see an opportunity for improvement. Our goal is to deliver an equality of opportunity, an equality of aspiration and an equality of experience to everyone who works in our firm. Find out more about our inclusive culture here .