eCommerce Implementation Specialist (Seasonal)

Description {Mur-chol- uh -jee | The science of company merch; the skill of creating and delivering custom-branded apparel and corporate gifts around the world.} Merchology is a leading eCommerce retailer in B2B sales of co-branded merchandise including apparel, headwear, drinkware, gifts, and accessories. We are family-owned, people-powered, and we are adding to our #MerchTeam at our newly-renovated HQ in Plymouth, MN. Come see why we are a three-time Star Tribune Top Workplaces award winner! We are seeking a MerchStore Specialist to join our marketing team for a period from September – December 31, 2026. The MerchStore Specialist will help build and support custom company stores, otherwise known as MerchStores, for Merchology customers. This position is a great opportunity for someone who is organized, self-motivated, and comfortable learning and establishing new processes. PRIMARY RESPONSIBILITIES A successful MerchStore Specialist will show skill in the following areas: Coordinate with Merchology’s Art team to locate, organize, and deliver appropriate art files to customers that need to add custom logos and designs to their MerchStore. Serve as a resource for MerchStore customers who have questions about the store setup process as it relates to artwork and related product selections. Support the transition to Merchology’s updated MerchStore offering by creating documentation regarding new experiences and processes in collaboration with Marketing, Customer Success, and Art teams. Identify ongoing process improvements to operating procedures by documenting learnings, process gaps, and recurring customer questions. Help build custom MerchStores for customers following key processes, requirements, and brand standards. Communicate with MerchStore customers regarding documentation and billing for their stores. Requirements High school diploma or equivalent Excellent written and verbal communication skills, with the ability to articulate complex ideas and collaborate effectively with cross-functional teams and external customers. Detail-oriented, data-driven mindset with a passion for delivering exceptional customer experiences. Familiarity with CRM systems like HubSpot is a plus. Proactive, enthusiastic self-starter with a creative approach to problem solving. Ability to successfully contribute and collaborate in both in-person and remote work environments. WHAT WE OFFER In addition to an outstanding creative culture, authentically nice people, and interesting work, we have: Hybrid work schedule for select departments Company-sponsored social events Premium brand partner discounts 401(k) Sick and Safe Time Leave LOCATION 3000 Niagara Lane North, Plymouth, MN 55447 Remote hybrid role: Three days onsite and two optional remote days. INDUSTRY Business to Business eCommerce and Apparel Merchology is an equal opportunity employer and certified Disability-owned Business Enterprise. We celebrate diversity and are committed to a workplace where personal and professional growth are achieved through inclusion. If you require disability resources to submit your application, please email jobs@merchology.com for assistance.