Ecommerce Manager

About Penbrothers

Penbrothers is an HR & remote talent management partner and one of the fastest growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes.

About the Client

Our client is an established e-commerce brand specializing in personalized, giftable products across 9+ global markets, with a primary strategic focus on scaling its top-performing US market. Operating with a lean, agile team of under 10 full-time international team members, they combine proven category playbooks, print-on-demand (POD) supplier networks, and modern workflows to drive rapid e-commerce growth.

About the Role

We are seeking an entrepreneurial, self-driven E-Commerce Manager to operate as an Individual Contributor (no direct reports) taking end-to-end operational ownership of US market growth. Working directly with the US-based Team Lead and the CEO, you will drive product assortment expansions, conduct competitor research, analyze marketplace trends, manage POD supplier relationships, and optimize Shopify store conversions.

Work hours: Flexible 8-hour workday with a required ~4-hour overlap with US Eastern Time (Miami) for onboarding, training, and syncs.

Holiday Observance: Philippine Holidays

Work set-up: Remote

What you’ll do

• Product & Assortment Scaling: Conduct competitor analysis and market research to identify high-margin marketplace opportunities, launching new product lines and optimizing existing listings to drive sales volume and gross margins.
• POD & Supplier Relationship Management: Vet, negotiate with, and onboard Print-on-Demand (POD) and fulfillment suppliers. Evaluate supplier product/shipping costs, inventory capacities, production reliability, and Q4 surge forecasting to prevent stockouts and shipping delays.
• Shopify Store & Catalog Operations: Oversee daily store operations with meticulous attention to detail across product setup, pricing strategies, descriptions, bullet points, visual assets, and technical platform updates.
• Data-Driven Analysis & Strategy: Monitor store conversion rates, sales volume, and marketing/supplier bottlenecks. Present clear, evidence-based recommendations to leadership to optimize store performance.
• Cross-Functional Communication: Maintain active operational tracking and project management across internal tools (Slack, Asana, Google Workspace).
• Judicious AI Utilization: Leverage modern AI tools (e.g., Claude, ChatGPT) as efficient co-pilots to accelerate research and drafting, while maintaining strict personal verification and critical independent thinking over all final work outputs.

What You Bring

• 2 to 3+ years of hands-on e-commerce experience operating as an individual contributor.
• US E-Commerce Experience (Must Have): Strong understanding of the US e-commerce landscape, consumer culture, pricing strategies, and competitor analysis.
• Platform Mastery: Deep proficiency with Shopify is strongly preferred (candidates with extensive experience in Amazon or other e-commerce platforms are welcome if adaptable to Shopify).
• POD Exposure: Prior experience managing Print-on-Demand (POD) suppliers, personalized assortments, or niche/giftable product lines is a strong plus.
• Analytical & Independent Mindset: High comfort with data analysis, comfortable working autonomously without micro-management, and capable of defending strategic ideas to founders.
• Tool Proficiency: Familiarity with Asana (task management), Slack (communication), and standard Google Workspace tools.
• Communication Skills: Excellent written and verbal English articulation, capable of clear documentation and effective communication.

Don't meet every requirement? At Penbrothers we are committed to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but you don't feel 100% aligned with the qualifications, we encourage you to apply anyway. You may just be the right fit for this or other roles.

Hiring Process

We utilize AI tools to enhance our hiring efficiency and ensure a fair evaluation of all candidates. As a result, candidates who passed our initial evaluations should expect an AI Interviewer as a component of our recruitment process. This is supervised by Human Talent Acquisition Experts who will also engage with you throughout your application journey.

What You’ll Get

At Penbrothers, we are obsessed with creating positive employee experiences. Here you’ll find an environment that nurtures learning and provides opportunities for growth. You’ll have the opportunity to make an impact on fast-growing startups and dynamic companies.

• Meaningful work & Growth: We take every opportunity to stretch ourselves and deliver an excellent client experience.
• Employee as our biggest asset: We are genuinely invested in our people’s career and welfare.
• Global reach & local impact: Get to work with high-growth startups and dynamic companies from the comfort of your own home.
• Powering global startups: We’ve created 1,400 Filipino jobs that empower global start-ups to focus on growth.