Ecommerce Manager

Company Description:

Nest Designs & Petite Revery specialize in high-quality, sustainable baby and kids’ clothing and sleepwear made from organic cotton and bamboo. Based in Richmond, BC, our brands are committed to creating premium, eco-friendly products that families love.

We are looking for a Ecommerce Manager who play a pivotal role in driving the online success of Nest Designs and Petite Revery. Reporting directly to leadership, you’ll be responsible for owning the ecommerce strategy and P/L from end to end. This is a hands-on role where your expertise will shape the future of our online store, making it a top destination for parents seeking sustainable and stylish clothing for their little ones.

You will work closely with cross-functional teams and our development agency to ensure our website is optimized for growth, from boosting conversion rates to launching impactful product promotions. Your deep understanding of Shopify and ecommerce best practices will empower you to make data-driven decisions that enhance the customer experience and drive revenue.

In this role, you’ll also oversee a small but mighty team, fostering a collaborative environment that encourages creativity and efficiency. With your leadership, we’ll achieve ambitious sales targets and continue to solidify Nest Designs as a leader in the baby and kids' apparel market.

We’re looking for someone who not only has the technical skills but also shares our passion for quality, sustainability, and customer satisfaction. If you’re eager to make a meaningful impact and help shape the future of a growing brand, this is the opportunity for you.

Responsibilities:

• Commercial & P&L Ownership: Strong in commercial acumen. Own ecommerce P/L, and execute the digital commerce strategy in Canada, driving sustainable revenue, volume, and market share across key online accounts. Manage budgets and forecast sales and revenue growth.

• Catalogue Onboarding & Operational Readiness: Lead end-to-end commercial operations for digital accounts, including new account setup, catalogue and master data onboarding, supply chain coordination, and promotional go-live planning.

• Conversion and customer journey ownership: Own a prioritized roadmap to improve conversion rate, average order value, and repeat purchase through better navigation, search, product pages, cart, checkout, and ongoing testing

• Independent, hands-on execution: Translate business goals into clear priorities, briefs, timelines, and completed work. Be willing to work directly in the systems and resolve issues alongside the team.

• Annual Operating Plans & Forecasting: Partner with Merchandising, Supply Chain, and Finance to develop accurate demand forecasts, inventory targets, and joint commercial plans.

• Digital Shelf & Merchandising Excellence: Deliver best-in-class execution across product detail pages (PDPs), search optimization (SEO), bilingual content compliance, ratings & reviews, and in-stock availability.

• Retail Media Optimization: Lead the planning, execution, and optimization of search and sponsored media investments across digital platforms to drive profitable customer acquisition and repeat purchase.

• Price Architecture & Channel Governance: Uphold brand equity and commercial pricing discipline across digital channels, monitoring online price consistency and collaborating cross-functionally to ensure channel harmony across our broader retail footprint.

• Platform Insights & Continuous Improvement: Stay ahead of platform feature rollouts, digital commerce trends, and evolving retail operational policies to identify growth drivers and mitigate commercial risks.

• Performance Analytics & Thought Leadership: Establish channel KPIs, reporting cadence, and performance dashboards, acting as the digital commerce subject-matter authority for the Canadian commercial organization; such as YOY growth, ROAS target

• Agency Management: Collaborate with the development agency to prioritize and implement site enhancements that align with sales goals.

• Teach Savvy: Stay up to date on ecommerce trends, emerging technologies, and best practices.

• Team Collaboration: Collaborate with internal teams on product launches, promotions, and email marketing campaigns.

• Team leadership and operational discipline: Set clear responsibilities and priorities for eCommerce team, establish workflows and quality checks, develop their capabilities, and hold the team accountable for timely, accurate execution.

Required Qualifications:

• 5+ years of experience in an ecommerce management role, ideally within retail or apparel.
• Strong in commercial acumen and ownership of P/L.
• Proven experience managing Shopify stores; familiarity with headless sites is a strong asset.
• Highly analytical, with a strong command of tools like Google Analytics, Shopify Analytics, and Excel.
• Excellent multitasking and organizational skills.
• Experience working with external developers and agencies.
• Strong leadership skills with experience managing and mentoring team members.
• Detail-oriented, resourceful, and a team player.
• Comfortable working in a hybrid setup, commuting to our Richmond, BC office at least 3 days per week.
• Candidate has more experience with full P/L ownership can be considered as Senior Ecommerce Manager

Key Competencies:

• Organization & Project Management: Exceptional ability to manage multiple projects, priorities, and deadlines while maintaining a high level of accuracy and efficiency.
• Communication: Strong written and verbal communication skills, with the ability to build effective relationships and collaborate with internal stakeholders, external partners, vendors, and agencies.
• Adaptability: Comfortable working in a fast-paced, dynamic environment with changing priorities, and able to adjust plans as business needs evolve.
• Agility: Demonstrates flexibility and a growth mindset, adapting quickly to changing business priorities and supporting the evolving needs of a rapidly growing retail business.
• Attention to Detail: Meticulous and quality-focused approach to campaign execution, event coordination, content management, and marketing operations.
• Collaboration: Proven ability to work cross-functionally with Retail, Wholesales, E-commerce, Product, Creative, Customer Experience, and external partners to deliver successful marketing initiatives.
• Problem Solving: Proactive in identifying challenges, proposing practical solutions, and driving issues through to resolution.
• Accountability & Ownership: Takes ownership of projects and responsibilities, follows through on commitments, and consistently delivers results with minimal supervision.
• Time Management: Effectively prioritizes competing demands, manages workload independently, and ensures projects are completed on schedule.
• Execution Excellence: Highly action-oriented with a strong focus on delivering marketing campaigns, events, and operational initiatives efficiently and to a high standard.

• Perks and Benefits:Hybrid work mode
• Casual dress code
• Dental care
• Extended health care
• Paid time off
• On-site parking
• Flexible schedule

Pay Range: from CAD 80,000 annually depending on skills and experience

We thank all applicants in advance for their interest; however, only those selected for an interview will be contacted.