eCommerce & Retention Manager (CPG subscription brands)

Level: Manager · Type: Full-time · Location: Remote (United States) Compensation: $90 - $140K

Company Description DTCPG is a boutique lifetime value consulting agency focused on helping CPG brands grow subscription revenue and strengthen customer relationships. The team specializes in subscription growth, retention, customer experience, and churn mitigation to drive higher opt-in rates and increase average order value. DTCPG partners closely with clients to design tailored strategies that support sustainable, long-term growth. The company emphasizes strategic clarity combined with fast, practical execution, delivering measurable results in weeks rather than months.

Role Description The eCommerce & Retention Manager (CPG subscription brands) is a part-time, remote role responsible for optimizing the subscription and retention performance of client CPG brands. Day-to-day activities include analyzing customer behavior and subscription metrics, identifying opportunities to reduce churn, and implementing retention strategies across key touchpoints. The role involves collaborating with clients to refine customer communication journeys, improve customer service processes, and enhance overall customer experience. This individual will help design and test offers, campaigns, and workflows that increase customer lifetime value and recurring revenue, while regularly reporting performance insights and recommendations.

Qualifications

• Strong customer retention skills and experience developing retention strategies for subscription or eCommerce businesses
• Analytical skills to interpret data, identify trends, and translate insights into actionable initiatives
• Clear, professional communication skills for collaborating with clients and cross-functional teams
• Customer service skills and a customer-centric mindset to improve experience across the lifecycle
• Experience with eCommerce platforms, subscription tools, and CRM or marketing automation systems
• Ability to work independently in a remote, part-time environment and manage multiple client priorities
• Background in CPG, DTC, or subscription brands is highly beneficial
• Bachelor’s degree in Business, Marketing, Communications, or a related field, or equivalent practical experience