Bosch Location
Aveiro
Division
Bosch Global Service Solutions
Work Mode
Hybrid - 4 days in Home Office and 1 day in the Office
Fields of work
Information Technology
Join as
Professional
Contract Type
Limited
Working time
Full-time
Compensation
According to agreement
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Ecommerce Support (f/m/div.)
Job posted: 2026-07-24
JobID REF274655I
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Your tasks
The HC eShop is a strategic B2B eCommerce platform for Bosch Heating and Cooling, designed to support digital sales and service processes across multiple countries. The platform is continuously evolving to improve user experience, ensure high quality standards, and support global rollouts and system transformations in an international environment.
Key Responsibilities
- Provide end-user support (helpdesk) for Bosch eCommerce solutions, ensuring an assertive, solution-oriented, and customer-focused approach;
- Act as the first point of contact for user inquiries, incidents, and functional questions;
- Create, maintain, and distribute documentation (known issues, new features, rollout information);
- Deliver training and onboarding sessions for new users;
- Support testing and quality assurance activities to ensure application stability and performance;
- Contribute to continuous improvement of support processes and user experience.
Your profile
Required Profile
- Background in Informatics, Economics, or a comparable field of study;
- Experience in end-user support (helpdesk), documentation, and test support;
- Experience with eCommerce solutions and digital platforms;
- Strong customer orientation and openness to change management;
- Enthusiasm to develop and implement new concepts and processes;
- Strong communication and moderation skills, with initiative, persuasiveness, and assertiveness;
- Experience with SAP ERP SD (sales / lead-to-order / order-to-cash) is a plus.
Language Skills
- Portuguese and English – very good written and spoken communication skills.
Contact & additional information
What We Offer You:
Challenges in an international environment | career opportunities in one of the best companies in the world | flexible hours | medical services | discounts for employees | sports and health related activities | canteen | good access to public transports | space for creativity.
Success stories don´t just happen. They are made...
Make it happen! We are looking forward to your application!
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Welcome to Aveiro
Aveiro, the city of sweet egg pasteries and beautifull canal and sea sceneries, is the location of Bosch Home Comfort in Portugal. Joining more than 1500 associates in manufacturing and research and development of water heating solutions. We have the global competence center for water heaters development in our site and an R&D engineering center where we develop new and innovative solutions for our products. Working for global projects and gathering two Bosch divisions, in Aveiro also develop software solutions for our Mobility Aftermarket division.
Location benefits
Free Parking
Supported employee car park on site, free bicycle parking in the courtyard, secure bicycle parking space for rent, e-bike charging stations
Health Insurance
Flexible and mobile working
Flexitime and modern working time models ranging from part-time to job sharing, home office and incorporated window days off
Wide range of health and sports activities
Training opportunities & Certifications
Exchange with colleagues around the world
Company doctor on site
Occupational health care and counselling by internal medical staff, free vaccinations, attractive health insurance, psychosocial and therapeutic counselling, personal health care, workshops and lectures on the subject of health, company pension scheme from the 3rd year at Bosch
Discounts for employees
Discounted purchasing conditions with us and our partner companies, subsidised cultural and leisure events
Catering facilities on site
Healthy and tasty meals at subsidised prices in our company restaurant and cafeteria, free coffee in our coffee kitchens
YouTube
We provide videos via YouTube. For these videos to be shown, you first have to give your consent. If you consent, data will be transferred to YouTube, cookies will be used, and the Google DoubleClick advertising network will be contacted. This may trigger further data processing operations. It cannot be ruled out that data will also be transferred to countries outside the European Economic Area.
Welcome to Bosch
At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference.
With over 300 specialized associates and around 15 nationalities, Bosch activities in Lisbon are focusing on sales, marketing, communication, training, nearshoring services and shared support for human resources services to Europe. The diversity, commitment and know-how of the team are the key success factors of this organization.
Bosch Service Solutions develops and delivers Customer Experience, Mobility and Monitoring solutions for companies and their customers.
Our teams find fast and efficient solutions for thousands of people on a daily basis – from claim management to life-saving emergency calls, among other services. Define the standards and become a pioneer together with around 9000 associates worldwide.
Our next career events
Oct
13
Faculty of Engineering of University of Porto
FEUP Career Fair
link
Oct
19
–
Oct
21
ISEC - Coimbra
FENGE 2026
link
Nov
10
Alfândega do Porto
Porto Tech Hub Conference
link
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