EHR Trainer

MDVIP: Transforming Primary Care, One Patient at a Time

MDVIP is a national leader in personalized healthcare, empowering over 425,000 members to achieve their health and wellness goals through a network of more than 1,400 concierge primary care physicians. Our program emphasizes preventive medicine, offering comprehensive screenings, advanced diagnostics, and individualized wellness plans. Recognized as a Great Place to Work® since 2018, MDVIP is committed to excellence in patient care and employee satisfaction.

Role Summary

The EHR Trainer delivers high-quality training and education to physicians and practice staff during onboarding, optimization, and ongoing support phases for MDVIP-affiliated practices using the athenaOne Electronic Health Record (EHR) platform.

This role is responsible for facilitating both onsite and virtual training sessions, ensuring practice teams are confident and competent in EHR use, workflows, and compliance with MDVIP standards. The EHR Trainer partners with Onboarding Managers, Support Analysts, and Revenue Cycle teams to assess readiness, customize training content, and reinforce best practices for documentation, patient engagement, and billing workflows.

Success in this position requires strong presentation skills, clinical workflow knowledge, and the ability to adapt teaching approaches to diverse learning styles and practice environments.

Key Responsibilities

1. Deliver onsite and virtual training for physicians and staff on athenaOne EHR workflows, including clinical documentation, scheduling, billing, and communication tools. 40%
2. Conduct pre-training assessments to tailor curriculum to practice needs and experience levels. 15%
3. Develop, update, and maintain training materials, quick reference guides, and videos. 10%
4. Partner with Onboarding Managers to ensure practices achieve go-live readiness and user proficiency. 10%
5. Provide reinforcement and refresher sessions post-go-live to ensure workflow adoption and compliance. 10%
6. Document all training sessions, attendance, and follow-up actions in Salesforce. 10%
7. Participate in pilot programs, product testing, and feedback loops with the EHR team and vendors. 5%

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Key Competencies

Performance in this role will be measured by:

Training Quality and Effectiveness

• Average training evaluation score = 4.5 / 5 from participants
• 100% completion of assigned training sessions within scheduled timeframes
• Reduction in post-go-live training tickets by = 10% per quarter

Practice Readiness and Adoption

• All assigned practices achieve go-live readiness = 2 weeks prior to target date
• 90-day adoption metrics for core workflows (AWP, labs, orders, documentation) = 90% compliance

Documentation and Coordination

• Training materials and checklists maintained and updated with 100% accuracy
• Training attendance, outcomes, and follow-ups logged within 48 hours in Salesforce/Smartsheet

Professional Collaboration and Contribution

• Active participation in team huddles, knowledge sharing, and curriculum updates
• Minimum two process or content improvement suggestions contributed per quarter

Required Qualifications:

• Associate or Bachelor’s degree in Healthcare, Education, or a related field (or equivalent combination of education and experience).
• Minimum 3 years of experience training or supporting EHR systems, preferably athenaOne.
• Strong understanding of primary care clinical workflows, documentation processes, and front/back office operations.
• Experience conducting both in-person and virtual trainings in healthcare or software environments.
• Exceptional presentation, communication, and interpersonal skills.
• Proficient in Microsoft Office applications including Excel.

Why Join MDVIP?

• Be part of a mission-driven organization leading innovation in personalized healthcare.
• Drive transformation and growth in a dynamic, fast-paced environment.
• Competitive compensation: attractive base salary complemented by performance-based incentives for eligible roles.
• Comprehensive benefits: health, dental, vision insurance, and retirement plans.
• Professional development: access to ongoing training and leadership development programs.
• Positive work environment: consistently recognized as a Great Place to Work®, fostering a culture of collaboration and excellence.

MDVIP is an Equal Opportunity Employer and is committed to fostering an inclusive and diverse workplace. We welcome applicants of all backgrounds and do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected status. We believe that diversity and inclusion drive innovation and strengthen our company culture.

If you require accommodation during the application or interview process, please let us know, and we will be happy to assist.

Pay Transparency: Our compensation reflects the cost of labor across appropriate US geographic markets. Pay is based on several factors including but not limited to market location and may vary depending on job-related knowledge, skills, and education/training and a candidate's work experience. Hired applicants are offered annual incentive compensation programs, subject to applicable eligibility requirements. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance. The company offers the following benefits for this position, subject to applicable eligibility requirements. Medical/prescription drug coverage, Dental coverage, Vision coverage, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick and Family and Medical Leave time as required by law.