Email Marketing & CRM Specialist

ABOUT US 💚 Based in Barcelona, we bring food and beverage brands closer to consumers in France, Germany, the UK, Italy and Spain through innovative In-home Sampling, Market Research and Social Media campaigns. Our mission? To bring Surprise and Joy to as many homes as possible! We believe that a combination of a fun product and great people is what makes us stand out. Our work culture is built on collaboration, openness, and positivity, where ownership, proactivity, and pragmatism are highly valued. We stand out by offering an innovative, efficient and exciting solution for food and beverage brands all over Europe, delivered by the best teams of professionals - you could be next! THE ROLE 🖌️ Our Email Marketing Specialist plays an important role in the company. You will be responsible for gaining new subscribers and working on retention tactics in order to boost the B2C sales of Degusta Box. We want you to join us in developing and further strengthening the email and CRM strategy across all markets while working alongside a fun-spirited and dedicated team. YOU WILL ⚙️ Develop and optimise audience strategies across prospects and subscribers, identifying the right CRM actions to drive engagement, conversion, retention and upsell. Manage and optimise our CRM platform , including audience segmentation, automated journeys and personalised email campaigns. Build and maintain the health of each audience , monitoring engagement and identifying opportunities to improve conversion, retention and overall audience value. Structure and optimise lifecycle journeys , ensuring campaigns and automated flows are clear, relevant and aligned with each audience’s behaviour and stage in the customer journey. Own ongoing performance analysis across audiences and email campaigns, turning data and insights into clear actions and improvements. Drive testing and optimisation , including A/B testing of messaging, content, offers, timing and creative to continuously improve performance. Work closely with the Content & Creative teams , providing performance insights and metrics to help create more engaging content and visuals. THIS IS YOU ✅ You have 2-3 years of email marketing experience managing a variety of audiences (leads, active customers, cancelled customers) You’ve managed CRM platforms in the past (Hubspot platform knowledge is a big plus) You can use Excel to create, automate and connect dashboards You have a proactive attitude when a problem comes to you and you are not afraid of taking ownership for it Excellent writing and communication skills in English You are highly analytical You are a results-oriented Strong organisation and time management skills You have great attention to detail WHAT DO WE OFFER 🚀 Competitive salary Flexibility in schedule - short Fridays & work-from-home options up to 40% 15 days of remote work days from countries within the EU 25 days of holiday a year, and an additional day for seniority after 3 years in the company Half a day off to celebrate your birthday Discounted Private Health Insurance Discounted membership with Urban Sports Club Central Barcelona office location Dog-friendly office Fresh fruit, drinks and loads of snacks Social events such as our rooftop BBQs and seasonal parties Fantastic colleagues from all over the world Referral bonus Got something to bring to The Box? We’d love to hear from you! 💥 Degusta Box is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.