Consultant Quality - QU08AE

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.

The Quality Management team provides governance and oversight validating adherence to pricing protocols, underwriting standards, documentation protocols and guidelines across all of Employment Benefits operating segments (this role is specific to Regional/National Accounts).

The Underwriting Quality Consultant is expected to build relationships and collaborate with cross functional business customers, at various levels of the organization, to successfully drive Quality results and inform Risk Management.

Responsibilities:

Execute quality reviews by reconstructing Employee Benefits underwriting cases to validate adherence to compliance and regulatory standards, pricing protocols, underwriting standards, documentation protocols and guidelines.
Perform targeted audits on emerging trends, areas of concern or process changes to inform Risk Management practices and guidelines.
Complete root cause analysis on quality reviews and audit results by evaluating data for quality trends and opportunities from multiple sources including, but not limited to independently run reports.
Deliver meaningful feedback in a respectable manner to Underwriters and or their leaders when reporting Quality results, trends, and recommendations.
Support Strategic Reserve by underwriting cases during peak periods; collaborate effectively with business customers (Underwriting & Sales) to meet customer deadlines.
Identify learning opportunities based on quality findings: prepare and present training materials when applicable.
Lead or participate in strategic initiatives exhibiting thought leadership by providing insightful input and expertise to influence and deliver optimal business outcomes.
Function as an Underwriting Subject Matter Expert: stay current with guideline, best practice, tool and system enhancements. Competently articulate enhancements to Underwriters to ensure consistency across the organization when deviations are identified.
Effectively coach and mentor Underwriters, provide insightful and comprehensive consultations, tailor conversations based on individual needs to instill expertise among our Underwriting organization.
Manage own time and workload efficiently: balance multiple priorities to fulfill all commitments within established timeframes.

Qualifications:

Technical underwriting knowledge, ability to underwrite Employee Benefit cases with limited complexity
3+ years of Employee Benefits underwriting experience required; National Accounts (5,000+) and Regional Accounts (1,000 – 4,999) experience strongly preferred
Must be detail oriented; able to challenge existing norms using logic
Excellent verbal and written communication skills
Solid understanding of quality evaluation processes/principles
Proven ability to act with integrity and respect (understands nature of work is confidential and will act accordingly)
Self-starter with the ability to work across all levels and areas within the organization
Contribute to the customer’s success by troubleshooting issues, researching and providing recommendations that streamline workflows.
Ability to work independently to drive results
Ability to multi-task while demonstrating the ability to prioritize and manage time effectively
Excellent organizational skills
Strong team building and interpersonal skills
Strong working knowledge of Microsoft office

This role will have a Hybrid or Remote work schedule.  Candidates who live near one of our office locations (Hartford, CT; Lake Mary, FL; Alpharetta, GA) will have the expectation of working in an office 3 days a week (Tuesday through Thursday). Candidates who do not live near an office will have a remote work schedule, with the expectation of coming into an office as business needs arise.

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

$66,800 - $100,200

Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

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Every day, a day to do right.

Showing up for people isn’t just what we do. It’s who we are – and have been for more than 200 years. We’re devoted to finding innovative ways to serve our customers, communities and employees—continually asking ourselves what more we can do.

Is our policy language as simple and inclusive as it can be? Can we better help businesses navigate our ever-changing world? What else can we do to destigmatize mental health in the workplace? Can we make our communities more equitable?

That we can rise to the challenge of these questions is due in no small part to our company values that our employees have shaped and defined.

And while how we contribute looks different for each of us, it’s these values that drive all of us to do more and to do better every day.

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