We are on a mission to pioneer the world’s next era of play. As we grow across Europe and Latin America, we’re building The Playstack - the technology powering the next generation of sports, gaming, and fan experiences. Join us, and help make it the most widely used platform in the world! From operations, to marketing, to product, we are looking for talented people who will shape how millions of customers play, watch, and connect every day.
We are looking for an
Onboarding Specialist
to coordinate, programme manage, and continuously improve the onboarding experience for new hires across the organisation. As a key contributor within the Culture, Onboarding & Engagement team, you will own the operational layer of onboarding and influence the experience layer, to help evolve the current Workday-based journey into a richer, persona-focused model with greater manager and team enablement. Working closely with Talent Acquisition, HR Operations, Tech & Data, IT, Local Offices and Talent & Culture, you will help every new hire at Super ramp up smoothly and effectively.
What the role involves
Coordinate the end-to-end onboarding journey from pre-start through the first 90 days, partnering with HR Ops, IT and Workday to ensure a smooth transition from candidate to new employee.
Develop persona-based onboarding approaches tailored to different employee types, including individual contributors, managers, and office-based and remote populations.
Maximise automation through Workday whilst partnering with local offices and cross-functional teams to deliver a personal welcome experience, from pre-start communications through to first-day logistics and content and support through a new hire’s first 90 days.
Maintain and continuously improve onboarding checklists, timelines, templates, guides and process documentation.
Drive manager and buddy enablement through manager learning, onboarding expectations, buddy training and 90-day plan guidance.
Coordinate onboarding events, orientation sessions and learning activities, managing invitations, attendance tracking and reporting within Workday and the LMS/LXP.
Manage the global new hire SWAG process, ensuring every new hire receives a Super welcome token on day one.
How success is measured
New hires feel welcomed, informed, and ready to contribute, reflected in growing onboarding satisfaction scores.
Managers are clear on their responsibilities, reporting high satisfaction with the tools and support provided.
Onboarding processes are consistent and scalable, with a high completion rate for required tasks and learning.
Technical readiness is seamless, with equipment and system access provided on time through strong cross-functional partnerships.
Operational excellence is maintained through the reduction of recurring issues and proactive resolution of friction points.
Visibility into onboarding progress and experience is clear, supporting early productivity, role clarity and retention.
What we are looking for
Background in HR operations, learning & development, or Talent Acquisition, with a strong focus on the new hire experience.
Highly structured and detail-oriented, with the ability to balance big-picture thinking with hands-on delivery.
Proactive communicator and problem-solver, comfortable coordinating across multiple teams and stakeholders; strong stakeholder management skills.
Proficient in HRIS and collaboration tools, with a passion for using technology and automation to improve content and processes.
Systems-minded, using feedback and data to resolve issues thoughtfully and maintain high-quality onboarding materials.
Adaptable and independent, able to manage complex workstreams whilst handling confidential information with discretion.
Nice to have
Experience with Workday (Journeys and/or Learning).
Tools and platforms
The role may involve working with:
Workday Journeys & Workday Learning
Google Workspace
Slack
Notion
Survey and feedback tools
Reporting dashboards and spreadsheets
AI tools to support content creation, process improvement, and employee support
About Super
We are a global technology group, dedicated to building the future of entertainment and fan-centric experiences. With commercial markets in Brazil, Belgium, Poland, Romania, Greece and Serbia, and a network of offices across Spain, Croatia, Malta, Gibraltar, the Netherlands and the UK, we are a truly international organization. Our purpose at Super has evolved from sports and betting into creating the platform that stretches into the wider world of technology-driven entertainment. With a growing and diverse team of more than 5,000 people, we create immersive, responsible, and personalised experiences for millions of customers worldwide.
Shaping the Future of Play
Everything we do at Super is rooted in doing what is right: for customers, for each other, and for our long-term vision. Our Culture Manifesto is our North Star. It captures our purpose, mission, and the six core beliefs that shape how we think, make decisions, and act every day. Want to explore our culture in more detail? Visit our careers page:
super.xyz/careers
Super is committed to the highest standards of compliance, safety, and responsibility. As such, we are active members of the International Betting Integrity Association (IBIA) and the European Gaming & Betting Association (EGBA).
At Super, we operate as a high-performing team. We hire and grow talent based on ability and potential, regardless of background and identity because we know diverse perspectives, drive better performance.