Junior Enduser Onboarding Specialist / Temporary Mission
Join Mangopay Madrid as a Junior Enduser Onboarding Specialist (temporary). Help onboard end users, validate KYC, and deliver clear, supportive customer experiences.
Mangopay is a
wallet-based payment infrastructure
built specifically for organisations with complex, multi-party fund flows. A pioneer in multi-party payments.
Our solution optimises fund flows on behalf of the organisations we work with using wallets as
programmable, composable
building blocks.
Mangopay’s
regulated platform
collects payments, secures transactions and holds funds, splits money between the various parties in the funds flow, and ultimately manages the payout to service providers, sellers, and consumers.
Platforms and fintechs using Mangopay regain control and transparency over
multi-party payment flows
, generate additional revenue, and improve operational efficiency. They can stay compliant while innovating and scaling.
Job Description
In order to support the continuous growth of our company, we are recruiting for a temporary mission a Junior Client Onboarding
in Madrid
.
The successful candidate will join a motivated and committed team, responsible for the analysis and validation of KYC documents, with a dedicated focus on our customers.
By bringing their own experience, ideas and initiatives, the candidate will also support other team members and contribute to the reinforcement of the cohesiveness of the team.
What will you be responsible for?
As a member of the Mangopay’s Support & Services team, you will be responsible for:
Processing KYC documentation to onboard our client’s end users
Following and comply with internal procedures
Organizing, planning, and prioritizing workload, and completing other assigned special projects as needed
Provide customer assistance through e-mail (onboarding, technical troubleshooting, compliance matters, …)
Accurately documenting and updating records in required systems
Maintaining performance objectives such as Key Performance Indicators (SLA, response time, etc.)
Performing additional duties within the department as needed
What do we expect from you?
You have a good understanding of financial services and its regulations
You are independent, flexible, and proactive work style with effective problem-solving skills
You have excellent organization and time management skills and you know how to prioritize your tasks based on if they are either urgent vs important
You have an eye for detail, you are willing to learn and to continuously develop your skills,
You are able to work efficiently under pressure
You are a team player with the ability to work independently
You have an excellent level (both verbal and written) in English, any other language would be a plus, especially spanish, italian and portuguese
You preferably have a previous experience as KYC/AML analyst
Recruitment process
HR Call
Interview with 2 members of the Management
Département
Commercial
Locations
Mangopay Spain - Madrid
Remote status
Hybrid
Employment type
Temporary
About Mangopay
Founded in 2013, Mangopay is the wallet-first infrastructure for multi-party payment flows, designed to give platforms the control, scalability, and revenue opportunities they need to thrive. Mangopay offers programmable wallets that mirror real-world multi-party experiences, enabling platforms to hold, split, and move funds across buyers, sellers, and partners, while unlocking new monetization streams.
With over €160 billion processed, 700 million wallets created, and 350 million users onboarded, Mangopay has demonstrated scale and reliability. Leading platforms like Vinted, Mirakl, Wallapop, Chrono24, and Debenhams use Mangopay to power complex flows, double transaction volumes, and streamline global operations.
Founded in
2013
Coworkers
300