Employee Support Specialist – U.S. PEO

We are looking for a proactive, detail-oriented, and customer-focused Junior Employee Support Specialist to join our team remotely.

In this role, you will support U.S.-based employees, managers, and HR partners throughout the employee lifecycle, helping resolve questions related to HR processes, payroll, benefits, and employee records.

This is a great opportunity for someone early in their HR or operations career who already has experience working with U.S. employees, U.S. HR processes, or a PEO/payroll/HR services environment and is looking to continue developing their expertise.

Key Responsibilities

• Respond to employee and manager inquiries regarding U.S. HR processes, payroll, benefits, policies, and employee-related matters.
• Support employee lifecycle transactions, including onboarding, job changes, leaves of absence, and terminations.
• Maintain accurate and up-to-date employee information in HRIS systems.
• Assist employees and managers with questions and issues related to U.S. payroll and benefits.
• Collaborate with internal teams such as Benefits, Payroll, Talent, and Compliance to research and resolve employee issues.
• Follow established processes and procedures to ensure accurate and timely resolution of employee requests.
• Assist with employee documentation, internal guides, FAQs, and knowledge resources.
• Identify opportunities to improve processes, efficiency, and the overall employee experience.
• Provide a high level of customer service while handling sensitive employee information with discretion and confidentiality.

Qualifications

• 1+ year of experience in HR, employee support, payroll, benefits administration, or a similar HR operations environment.
• Experience supporting U.S.-based employees or working with U.S. HR processes is required.
• Experience working for a PEO, payroll provider, HR services company, or similar organization is highly preferred.
• Familiarity with HRIS systems; iSolved experience is a plus.
• Strong written and verbal communication skills in English (C1 level).
• Strong attention to detail and ability to accurately handle employee information and transactions.
• Strong problem-solving, organization, and time-management skills.
• Customer-service mindset with the ability to communicate professionally with employees and managers.
• Proficiency in Microsoft Office Suite.

Offer Details

• Contract type: Permanent contract
• Salary: COP $2,100,000 + COP $900,000 bonus
• Work arrangement: Remote
• Schedule: 3:00 p.m. – 12:00 a.m. ET
• Level: Junior