EMR Analyst I - Training Ops

Primary Location Remote Department IS Enterprise Health Informatics Shift Day (United States of America) Schedule Full time Weekly Hours 40 FTE 1 Employee Status Regular *Expected Starting Pay Range $67,537.60 - $86,112.00 *Starting pay is based on experience, skills, and equity; exceptions may apply for highly qualified candidates. Additional pay (e.g., shift, on‑call, or weekend differentials) and benefits may apply. Annual pay may vary based on FTE status. JOB RESPONSIBILITIES Leadership- Take ownership of tasks with sense of urgency and drive them to completion. Take initiative and suggest what needs to be done. Communicate to supervisor regarding overall issues and roadblocks. Work with cross functional teams. Attend and participate in design and leadership team meetings for the various clinical applications deployed throughout the hospital. Consult with end users to ensure that clinical system applications and accompanying training programs and materials support global and unique patient care delivery processes. Professional Growth & Development- Maintain currency in the field by participating in educational opportunities provided by vendor and other customer connections. Participate in instructional sessions. Use knowledge to improve skills. Develop and maintain positive relationships, both internal and external to CCHMC. Demonstrate teamwork. Work well with others and fosters a positive team environment. Prepare oral and written presentations. Project Management- Serve as a resource for application projects and enhancements. Effective time management and prioritization of assigned tasks. Ability to scope and estimate work effort for small projects. Accurate and timely communication of status. Effectively collaborate across teams. Customer Support- Provide technical support and problem resolution for known issues. Develop troubleshooting skills. Develop critical thinking skills to enable working through details of a problem to reach a positive solution. Escalate unresolved issues with urgency. Support a user base through clinical system training and the creation and curation of education and training materials. Participate in on-call support rotation and learn basic support processes. Interact with all levels of staff throughout the Medical Center in a collaborative manner. Strong sense of personal accountability. Model outstanding customer service behavior, including timely and effective follow-up with customers. Always maintain CCHMC's service standards of being Courteous, Attentive, Respectful and Enthusiastic team members, and Safe (CARES). JOB QUALIFICATIONS Bachelor degree or equivalent combination of education and experience No experience required About Us At Cincinnati Children’s, we come to work with one goal: to make children’s health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children’s. Cincinnati Children's is: Recognized by U.S. News & World Report as a top 10 best Children's Hospitals in the nation for more than 15 years Consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH) Funding Recognized as one of America’s Best Large Employers (2025) , America’s Best Employers for New Grads (2025) One of the nation's America’s Most Innovative Companies as noted by Fortune Consistently certified as great place to work A Leading Disability Employer as noted by the National Organization on Disability Magnet® designated for the fourth consecutive time by the American Nurses Credentialing Center (ANCC) We Embrace Innovation—Together. We believe in empowering our teams with the tools that help us work smarter and care better. That’s why we support the responsible use of artificial intelligence. By encouraging innovation, we’re creating space for new ideas, better outcomes, and a stronger future—for all of us. Comprehensive job description provided upon request. Cincinnati Children’s is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/Veteran/Disability