EMR Platform Owner

Metro Vein Centers is a rapidly growing healthcare practice specializing in state-of-the-art vein treatments. Our board-certified physicians and expert staff are on a mission to improve people’s quality of life by relieving the painful, yet highly treatable symptoms of vein disease—such as varicose veins and heavy, aching legs. With over 70 clinics across 8 states , and still growing, we’re building the future of vein care—delivering compassionate, results-driven care in a modern, patient-first environment. We proudly maintain a Net Promoter Score (NPS) of 93 , the highest patient satisfaction in the industry. About Metro Vein Centers Metro Vein Centers is a rapidly growing, multi-site specialty healthcare organization focused on delivering exceptional patient care through operational excellence, technology enablement, and scalable clinical systems. We are modernizing our enterprise EMR and clinical systems ecosystem to support the next phase of growth across clinical operations, patient experience, revenue cycle, analytics, and workflow automation. We are seeking a highly operational, systems-oriented leader to serve as the long-term owner of our EMR platform and adjacent clinical systems infrastructure. This is not a traditional healthcare IT administration role. The ideal candidate thinks like a product owner and operator — someone who can continuously improve how care delivery functions through technology, workflows, automation, and operational design. The Role As the EMR Platform Owner, you will own the strategy, evolution, optimization, and governance of Metro Vein Centers’ enterprise EMR and clinical systems ecosystem. You will lead the organization’s EMR modernization initiative while serving as the long-term operational owner of the platform after implementation. This role sits at the intersection of: clinical operations, provider experience, revenue cycle, systems architecture, workflow optimization, analytics, and operational scalability. You will partner closely with leadership across operations, clinical teams, billing, analytics, and technology to ensure the EMR functions as a scalable operational platform for the business. Responsibilities Platform Ownership & Strategy Own the long-term roadmap for the enterprise EMR and clinical systems ecosystem Define and continuously improve future-state workflows across clinical operations, scheduling, intake, documentation, billing, and patient engagement Establish governance standards for EMR workflows, configurations, integrations, and operational change management Evaluate platform capabilities, integrations, and optimization opportunities Serve as the primary business owner for the EMR and related operational systems EMR Modernization Leadership Lead the organization’s EMR transition initiative from vendor selection through implementation and post-go-live optimization Coordinate cross-functional stakeholders across operations, clinical teams, revenue cycle, analytics, and technology Partner with external consultants, implementation vendors, and EMR partners Drive implementation planning, migration readiness, workflow alignment, testing, adoption, and stabilization activities Ensure operational continuity and provider adoption throughout the transition Coordinate legacy EMR wind-down efforts, including transition planning, data archival needs, vendor communication, and post-conversion support. Operational Workflow Optimization Partner with clinical and operational leadership to improve provider workflows, clinic throughput, documentation efficiency, and operational consistency Identify opportunities to reduce administrative friction and automate manual workflows Collaborate with revenue cycle leadership to optimize authorizations, coding, billing, denial management, and eligibility workflows Standardize workflows across clinics while balancing operational flexibility where appropriate Develop KPI frameworks and operational reporting tied to platform performance Systems & Data Ecosystem Partner with analytics and engineering teams to support reporting, interoperability, and data governance initiatives Manage relationships with EMR vendors and third-party integration partners Support scalable onboarding of future clinics, providers, and acquisitions Help shape long-term enterprise architecture decisions related to clinical systems and operational platforms Own system administration and governance (in partnership with IT Director), including SOPs around user security access, role-based permissions, system updates, configuration changes, enhancement requests, and ongoing optimization to ensure platforms remain secure, compliant, and aligned with business needs. What We’re Looking For Required Experience Experience owning, leading, or optimizing EMR/EHR platforms in a multi-site ambulatory healthcare environment Strong operational mindset with demonstrated experience improving workflows and systems adoption Experience working cross-functionally with clinical operations, revenue cycle, analytics, and technical teams Ability to translate operational challenges into scalable systems solutions Experience leading or supporting complex healthcare technology implementations or transformations Preferred Experience Specialty practice or ambulatory care experience strongly preferred Experience with EMR migrations or enterprise platform modernization initiatives Experience in high-growth or multi-site healthcare organizations Familiarity with healthcare operations KPIs, revenue cycle workflows, and provider productivity metrics Experience working with integrations, APIs, reporting ecosystems, or operational analytics platforms What Makes Someone Successful in This Role You may be a strong fit if you: Think in systems, workflows, and operational leverage Enjoy solving ambiguous cross-functional problems Can balance clinical, operational, financial, and technical priorities Are equally comfortable working with executives, physicians, operators, analysts, and technical teams Prefer building scalable operational platforms over maintaining legacy workflows Thrive in fast-moving, high-growth environments Bring a product-owner mentality to operational systems and platform governance What This Role Is Not This role is not: a traditional EMR administrator role, a helpdesk or infrastructure IT role, or a pure project/program management function. This role is intended to serve as the long-term operational owner of the organization’s clinical systems platform and care delivery workflows. Why Join Metro Vein Centers This role offers a rare opportunity to help shape the operational infrastructure of a rapidly scaling healthcare organization. You will have direct influence over: how providers deliver care, how clinics operate, how patients engage with the organization, and how technology enables future growth across the enterprise. You will help define the next generation of operational systems powering Metro Vein Centers. What We Offer Competitive salary (starts at $120,000) and benefits High-growth environment with ownership and autonomy Smart, collaborative, creative teammates Real impact on business performance and patient experience The Metro Vein Centers Difference Healthy legs. Happier lives. At Metro Vein Centers, we believe exceptional care begins with an exceptional experience. Our mission is to make vein care approachable, empowering, and connected to overall well-being. From the first conversation to the final follow-up, every patient interaction reflects our commitment to compassion, expertise, and trust. A team united by purpose. Our values guide everything we do: Patients First, Always – Every interaction should make our patients feel valued, heard, and cared for. Stronger Together – Teamwork and collaboration drive our success. We lift each other up to deliver the best for our patients. A Can-Do Spirit – We meet every challenge with positivity, flexibility, and problem-solving energy. Results That Make a Difference – We’re driven to improve lives through meaningful, measurable outcomes. Commitment to Growth – We invest in our people, fostering advancement and professional development at every level. Metro Vein Centers is an Equal Opportunity Employer. We’re committed to creating a workplace where everyone feels seen, heard, and supported. We do not discriminate based on race, color, religion, sex, national origin, age, disability, genetics, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable federal, state, and local laws. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, benefits, and termination. Legal & Compliance Notice: Metro Vein Centers complies with all applicable federal, state, and local employment laws, including those related to nondiscrimination, equal opportunity, and pay transparency. Where specific disclosures or postings are required by law, we provide this information as part of our hiring process or upon request. Your privacy matters. To learn more about how we collect, use, and protect your information, please review our privacy policy here .