Endpoint Engineering Specialist

About us At Datacom, we combine technology, expertise, and talented people to help organisations thrive in a rapidly changing world. As one of Australasia's leading technology providers, we work with customers across industries to solve real-world problems and deliver meaningful outcomes. Whether we're supporting governments, enterprise organisations, or growing businesses, we're committed to creating meaningful outcomes for our customers, communities, and each other. About the Role The Endpoint Engineering team assists companies by supporting their environments day to day and recommending best practices to follow and implement. The team designs, builds, supports, and continuously improves end user solutions end to end, enabling our customers to transform their business and modernise their end user experience. You will problem-solve technical issues for customers to show how these products can make businesses more productive, collaborative, and innovative. As an Endpoint Engineering Specialist/SOE Engineer you will manage the day-to-day operations of the Customers endpoint systems with minimal direction and engage in project work when they arise. You will have a key focus on ensuring an exceptional customer experience to Datacom’s endpoint customer base. We place a high degree of focus on developing our staff internally and offer financial incentives for engineers that certify in the technologies we use to support our customers. Please note to be successful in this role you would need to be an AU Citizen and able to obtain a Baseline or NV1 clearance. What You Will Do As an Endpoint Engineering Specialist/SOE Engineer you will be focused on: Maintenance, upgrades, and enhancements of environment wide configurations including user policies, device policies, security policies, firmware, drivers, and automation scripts through enterprise grade endpoint management platforms (Intune) Ensure outstanding levels of customer satisfaction by demonstrating timely, professional, and attentive responses to customers and colleagues Operate in, and contribute to the winning culture of a high performing team Identify service improvements, efficiencies and/or cost reductions for Datacom customers Follow best practice methodologies and adhere to recognised ITIL processes (e.g., change/release). Perform upgrades on applicable hardware and operating systems as required/requested Provide maintenance and enhancements of deployed desktop operating system images (physical and virtual) Assist with projects as required and act as the lead Provide continuous high-quality upkeep of supporting documentation such as Designs, As-Builts, How-tos, environment reporting, risk registers, tickets, and roadmap lifecycles Occasional travel to Datacom, customer sites and conferences when required. What You Will Bring Required experience: Related experience in endpoint engineering and SOE management Related experience working for a Managed Service Provider Strong Technical Knowledge of Microsoft Intune including Autopilot Deployment and Development Strong technical knowledge of Microsoft Endpoint Configuration Manager Strong technical knowledge of Azure Virtual Desktop (AVD) Strong technical knowledge of Active Directory – Group Policy Management Strong Scripting ability (PowerShell, VBScript, Batch) Experience with Windows 10 task sequencing and end point configuration Experience with facilitating large and enterprise scale software deployments Exceptional knowledge of Windows Modern Desktop technologies Minimum 2+ years’ experience in SOE migrations, projects, and implementation Minimum 1+ years' experience in MECM Nice to have: Citrix experience Experience with M365 would be advantageous Good working knowledge of networking and TCP/IP, AD, DHP, DNS, certificate services and Enterprise applications Culture and Benefits Join a team where you'll be supported to grow your career, prioritise your wellbeing, and make a genuine impact. From industry-leading learning and development opportunities to parental leave, wellbeing support, and employee benefits, we're committed to helping our people thrive both professionally and personally. We're passionate about creating a workplace where people feel supported, empowered, and inspired to do their best work. Whether you're developing new skills, tackling complex challenges, or collaborating with some of the best minds in the industry, you'll be part of a team that values curiosity, innovation, inclusion, and making a genuine difference. Why you will love working here Paid parental leave 24/7 Employee Assistance Programme (DataCare) Ongoing learning, certifications, and career development opportunities Access to industry-leading learning platforms and future skills training Recognition programmes that celebrate great work Great employee discounts and financial wellbeing benefits Meaningful work that makes a real impact Eligibility criteria and conditions may apply to some benefits. If you would like to know more and this sounds like you. Please apply online today!