The Engagement Specialist will be directly involved in developing and analyzing workflows for new client launches and existing program optimization. The Specialist will be responsible for ensuring business rules reflect customer’s needs and aligns with system functionality. The Specialist is a core team member responsible for routinely communicating with customers and internal stakeholders. In this role, the analyst should have an analytical mind and a strong business acumen. Critical thinking skills and attention to detail are essential.
KEY RESPONSIBILITIES:
Document, model, and update program architecture in tabular format to support internal labor and forecasting, in collaboration with internal department leaders, and internal subject matter experts.
Creates client service program operational process flows that graphically represent the program’s processing workflow.
Collaborates with client stakeholders, internal department leaders, and internal subject matter experts, to draft and create client service program business rules.
Analyzes workflows to identify areas of improvement to develop and recommend process improvements, functionality changes, and upgrades in systems as needed.
Assists Project Managers with program setup by determining the correct operational flow and responsibility assignment within the organization for existing client base, and new client accounts.
Assures all required standard system configuration documents accurately reflect client requirements, in business rules and standard intake documents, are provided to the correct internal stakeholders for workflow setup by documented deliverable dates.
Interacts with multiple departments to maintain efficient processes and implement new services.
Provide insight to departments regarding the design and development of technical requirements.
The above duties are meant to be representative of the position and not all-inclusive.
MINIMUM JOB REQUIREMENTS
:
BS degree required
Skilled in Microsoft Office Suite
Previous pharmacy/pharmaceutical experience preferred
3 years experience in healthcare
KNOWLEDGE, SKILLS & ABILITIES
:
Excellent verbal and written communication skills
Excellent communication skills including but not limited to documentation, presentation, and meeting facilitation.
Excellent interpersonal skills
Excellent organization skills and detail oriented
Excellent analytical and problem-solving skills
Excellent technical skills to include Microsoft Office (Word, Excel, Visio, PowerPoint and Outlook)
Experience executing multi-faceted programs and meeting client deliverables.
Experience within the pharmaceutical industry, client management and/or customer service.
Works efficiently under pressure.
PHYSICAL DEMANDS:
Location of job activities 100% inside, full-remote eligible
Noise and/or vibrations exposure
Stand and sit for prolonged periods of time
Occasionally lift, carry, and move up to 20 pounds
TRAVEL & AVAILABILITY REQUIREMENTS
:
0-20% travel
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The expected base pay range for this position is $100,000–$120,000 per year. The actual compensation for the position may vary based on market differences and on factors such as skills, experience, qualifications and can vary based on location and/or work schedule. In addition to base pay, CareTria offers a comprehensive benefits package. Full-Time benefits include access to health, dental, and vision insurance; retirement plan options; paid time off; paid parental leave; employee assistance programs; and other perks. Eligible employees may also have access to performance bonuses.
CareTria is an Equal Opportunity Employer.