Engineer - Communications

At Franklin Templeton, we’re advancing our industry forward by developing new and innovative ways to help our clients achieve their investment goals. Our dynamic firm spans asset management, wealth management and fintech, offering many ways to help investors make progress toward their goals. Talented teams working around the globe bring expertise that’s both broad and unique. And our welcoming, respectful and inclusive culture provides opportunities to help you reach your potential while helping our clients reach theirs. Come join us in delivering better outcomes for our clients around the world! HYBRID POSITION WORKING 3 DAYS PER WEEK IN MEXICO CITY OFFICE PLEASE SUBMIT RESUME IN ENGLISH The Communication Services team is responsible for the reliability and performance of Franklin Templeton’s global Data and Voice infrastructure. Working as part of a distributed, international team, this group partners closely with Technology, Engineering, and vendors to support offices and employees worldwide. Joining this team offers exposure to a large-scale global environment, modern network technologies, and opportunities to grow leadership and vendor management capabilities. HOW YOU WILL ADD VALUE You will have oversight of our outsourced vendor, ensuring quality service delivery and the use of SLA/KPI management. You will partner with Technology teams to support global data and voice environments. You will manage network infrastructure using established operational standards. You will define and improve operational processes and service standards. You will oversee vendors and manage service level agreements and key performance indicators. You will monitor infrastructure performance and address service issues proactively. You will lead incident resolution and participate in major incident management. You will identify automation opportunities and support production implementation. WHAT WILL HELP YOU BE SUCCESSFUL IN THIS ROLE Experience 5+ years supporting network solutions in distributed in medium to large enterprise environments. Experience with switching architectures using Cisco Nexus OS and Catalyst IOS Experience with Cisco SDWAN, routers, ASA, and wireless technologies Experience with routing protocols and load balancers Ability to diagnose production issues and work with vendors. Strong analytical skills and understanding of the Genesys platform. Basic knowledge of Voice Infrastructure is a plus. Additional Qualifications Excellent documentation and diagramming skills. Ability to liaison with business customers, development teams, and vendors Understanding of ITIL framework. Skills & Abilities Strong written and verbal English communication skills ESSENTIAL. Ability to interact with and lead team members in a local, international, and multi-site environment. Strong organizational and time management skills. Ability to manage multiple priorities in a global environment. Ability to work independently and escalate appropriately. Strong problem-solving and decision-making skills. #MID_SENIOR_LEVEL #LI-Hybrid Experience our welcoming culture and reach your professional and personal potential! Our culture is shaped by the variety of perspectives and experiences brought by talent from around the world. Regardless of your interests, lifestyle, or background, there’s a place for you at Franklin Templeton. We provide employees with the tools, resources, and learning opportunities to help them excel in their career and personal life. By joining us, you will become part of a culture that focuses on employee well-being and provides multidimensional support for a positive and healthy lifestyle. We understand that benefits are at the core of employee well-being and may vary depending on individual needs. Whether you need support for maintaining your physical and mental health, saving for life’s adventures, taking care of your family members, or making a positive impact in your community, we aim to have them covered. Learn more about the wide range of benefits we offer at Franklin Templeton Franklin Templeton is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees, and we evaluate qualified applicants without regard to ancestry, age, color, disability, genetic information, gender, gender identity, or gender expression, marital status, medical condition, military or veteran status, national origin, race, religion, sex, sexual orientation, and any other basis protected by federal, state, or local law, ordinance, or regulation. If you believe that you need an accommodation or adjustment, due to a medical condition or disability, to search for or apply for one of our positions, please send an email to [email protected] . In your email, please include the accommodation or adjustment you are requesting, the job title, and the job number of the position you are applying for. It may take up to three business days to receive a response to your request. Please note that only accommodation requests will receive a response.