Engineer I, Field Service

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Able to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Job Description

Field Service Engineer I

R-01369512

Southeast Territory

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer.

The Field Service Engineer (FSE) performs customer installs, repairs and preventative maintenance on a variety of laboratory instruments in assigned territory. The FSE positively interacts with customers to solve technical problems and identify areas to improve their work.

Essential Functions:

• Provides onsite installation of instruments, upgrades, updates, repairs and planned maintenance service

• Displays professionalism, understanding, tact, fairness and technical knowledge in all customer interactions.

• Achieves specified revenue targets while satisfying customer from instrument repair, installs and PM’s.

• Interacts with customers to offer and close the sale of service contracts and other service products.

• Collaborates with internal partners to resolve customer issues and improve processes.

• Follows all reporting responsibilities of Remote Service Dispatch (RSD), Escalation, Field Problem Report (FPR) and Field Service Report (FSR) submissions.

• Is familiar with and follow the policies that pertain to the handling of spare parts: ordering, usage, returns, physical count, car stock management, etc.

• Executes Qualification & Validation Products at customer sites.

• Maintains their technical competency level servicing new instruments and problems by attending trainings, staff meetings and remaining up to speed on new products, markets, customers and competitors.

• Manages travel expenses and follows Company travel policies and guidelines.

• May be required to perform other related duties as required and/or assigned.

Education Requirements:

Bachelor’s degree preferred in engineering, biology, chemistry or related field or equivalent work experience and knowledge.

Required Qualifications:

• Minimum of 3+ years of relevant experience in a related science, engineering and/or customer facing role

• Uses effective questioning to identify customer needs

• Exercises judgment setting work priorities and identifies next steps

• Requires minimal oversight

• Participates as a positive influence to the team

• Quickly adapts to change with positive and constructive feedback

Preferred Qualifications:

• Experience in a clinical, diagnostics and/or other regulated environment

• Aptitude for learning and understanding IT systems and processes

• Experience in related product applications

Working Conditions:

Frequent travel to customer site is required and ranges from 25-75% of work time. Works both in home office as well as in a laboratory environment. Is required to lift up to 40 lbs. May be required to stand for long periods of time while performing duties. Must be able to work safely with chemicals and hazardous materials. Must be able to work overtime and flexible shifts.

Welcome

Thank you for your interest as you consider starting a new career journey with us. As the world leader in serving science, our colleagues develop critical solutions through innovation—and build rewarding careers. Discover their extraordinary stories and connection to our Mission to enable our customers to make the world healthier, cleaner and safer. Their work is a story of purpose. What story will you tell?

About Us

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of more than $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.

Accessibility/Disability Access

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

EEO

Thermo Fisher Scientific is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.