Engineer II Technical Services

About Us We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead. Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today! Provide technical assistance to all customers thru phone, email and chat Answer all phone, emails, and chat from both internal and external customers with the highest level of quality and service Perform controller/device selection or cross-reference based on technical data and system applications Create visual guide for troubleshooting or installation such as technical drawings, work-instructions, or troubleshooting guide to achieve satisfactory resolutions with customers Create a case for all interactions for proper review and report Programming of Emerson Controllers with the use of appropriate reference documents. E2 Controllers – new applications or retrofits Site Supervisor – new applications or retrofits from E2 E3 Controllers – new applications pr retrofits from E2 XWEB Controllers System Integration of Emerson Controllers or Third-party controllers that utilizes communication protocols such as ModBUS or BACnet Conduct a remote commissioning via phone on start-up sites to ensure all systems are in working condition before signing off with the contractor-on-site Creation of Graphical Custom Screens using the standard tools and templates which include mapping of Graphical Instruments and installation into PC. Perform Cargo/Marine related requests for both Hardware and Software aspect. Troubleshooting and technical assistance of temperature monitoring products for foodservice application. Provide product and process training to internal and external customers which includes TS engineers, Sales team, contractors, or non-technical stakeholders Participate in functional cross-trainings across other business teams and/or department Contributes to team improvement by documenting information from frequently asked questions by creating KB, Kaizen, WI, or Troubleshooting Guide. Contribute to lead generation by identifying inquiries that can be endorsed to projects team or sales team for billing. Work with the team in system and process improvements and other value-added projects as identified by the senior/lead. Qualifications: At least 3 years of relevant experience in a BPO setup Preferably EE/ME/ECE graduate Work Conditions This role will have a fixed night-shift schedule. The role will require one weekend shift per week, with one weekday designated as a rest day. The role includes a two-month training period. We follow a hybrid work setup, with employees required to work on-site three times per week. Our Commitment to Our People Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial. Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally. Flexible and competitive benefits plans offer the right options to meet your individual/family needs . We provide employees with flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave. Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team! Our Commitment to Inclusion & Belonging At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland. Equal Opportunity Employer Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.