Engineering Manager - Loyalty Platform - 12-month contract

About Us

We’re known for being the country’s most popular rewards program, helping over 10 million Australians get more of what they value beyond the checkout. And through our extended network of partnerships with other nationally recognised brands, we make every day simpler, easier and more rewarding for our members. Plus, we’re also the winner of Canstar Blue's 2023, 2024 and 2025 Most Satisfied Customer award for Rewards Programs 🥇🏆

But, we're more than the card you carry around in your wallet or the app on your phone! Our diverse team is located all over Australia, and our incredible office is located right in the heart of Melbourne CBD. Staying true to our flexible working policy and people-centric culture, we ensure all our team members are set up to work remotely across Australia. We are outcomes-focused, and everything we do is aligned with our core principles - Own, Act and Inspire.

Your Role

This is a 12 month-fixed term contract.

The Engineering Manager – Loyalty Platform has accountability for the technical delivery of features, simplifying the technology landscape and the engagement and wellbeing of the team that make delivery possible.

The Key Areas Of Accountability In The Role Are

• Coach and develop a high-performing team of engineers and Business analyst, fostering growth, ownership, and accountability.
• Champion a collaborative, team-first culture where everyone contributes to shared goals, regardless of role.
• Remove obstacles and enable smooth, efficient progress that’s visible to both the team and stakeholders.
• Provide clear expectations and meaningful support so team members feel empowered, challenged, and valued.
• Guide the adoption of agile and lean practices to drive measurable improvements in delivery and outcomes.
• Actively contribute to technology leadership, extending your impact beyond your immediate team.
• Build a vibrant, inclusive engineering community where people feel connected, supported, and inspired to grow.
  
  

Engagement

• In partnership with the Head Of IT Operations, define squad objectives such that all people understand how their efforts contribute to attainment of the organisation’s strategy and objectives.
• Establish and maintain a culture of clarity with autonomy such that all people understand role expectations and feel inspired and supported to sustainably reach professional and organisational goals.
• Improve the wellbeing of teams by fostering psychological safety, inclusivity and diversity of thought and experience as reported by team members in the routine surveys of their engagement levels.
  
  

Delivery, Customer And Speed-to-Market

• Deliver a roadmap of initiatives that enable features for customers. Confirming prioritisation, plans and progress are well understood by stakeholders and aligned through OKRs.
• Lead all stages including scoping, development, testing, implementation, securitisation, and support phases of technology initiatives that sustainably deliver great outcomes for customers (including internal customers).
• Uplift the engineering and delivery competencies to significantly improve speed-to-market and momentum.
• Continually improve development practices and processes for your teams.
• Align to chapter defined practices, governance defined processes and architecture defined Technology strategy.
  
  

Stakeholder Management

• In partnership with your peers, influence product roadmaps and ensure that a combined platform and technology roadmap is delivered, with plans and progress well understood by stakeholders.
• Proactively engage and maintain stakeholder relationships including management of dependencies such that issues are surfaced in advance of impacting product development progress.
• Effectively manage capacity and cultivate a positive team culture so that teams are motivated to willingly implement minor changes that drive progress towards company priorities.
• Build and maintain strong relationships with internal customers, stakeholders, and integration teams to ensure delivery is smooth and customer centric.
  
  

Technical And Operational Excellence

• Lead, grow, and manage teams to deliver and support high-quality solutions that meet or exceed system health metrics including security, performance, and quality metrics.
• Make and communicate great decisions that balance commercial, strategic, risk, technology, team engagement, stakeholder, and customer concerns.
• Be accountable for managing Loyalty technology environment and actively ensure compliance with governance standards and metrics, such as DORA and Flybuys security policies.
• Ensure the management of budgets, commercial activities, and third-party engagements so that Finance can report timely completion of all obligations.
  
  

Knowledge Sharing And Subject Matter Expertise

• Stay across changes in the industry or relevant professions such that colleagues feedback they are learning and enthused by you.
• Provides thought leadership in respect to Loyalty application landscape as seen by the innovations and improvements you, and your team bring.
• Maintain a detailed understanding of the technology systems that form part of your streams such that you are able to represent them in all forums, at all levels of the organisation.
  
  

Your Experience

• Tertiary qualification in ComputerScience, Science, Engineering, Information Technology and/or or equivalent industry experience. Working knowledge of information technology and technology trends and issues.
• Sound knowledge of how information and technology contribute to business performance.
• Experience in leading a development team.
• Excellent knowledge/experience in the application of Agile and Lean approaches.
• Experience in program management or project management, with the ability to manage several initiatives concurrently.
• Demonstrated team leadership capabilities including the ability to foster productive team dynamics, engage and enable teams and coach for performance.
• Strong stakeholder management, planning, organisation, decision making and time management skills.
• High level of flexibility with a strong ability to lead others successfully through cultural, process, system, and transformational change.
• Experience in partnering with Product teams to influence the direction of respective products
  
  

Your Benefits!

We offer our valued team members a stack of exclusive benefits! To name a few...

• Flybuysflex | work from anywhere, measured on outcomes
• Two well-being days per year!
• Volunteer leave
• Ongoing learning & development programs and opportunities
• My Coles and Wesfarmers team member discount card
• Be Well Programs – Mind/Body/Soul
• Quarterly All Team events
• Hybrid social events
• New starter kit merchandise
  
  

Be You, With Us. Apply today!

We value ways of working that work for everyone and use our different strengths to make us stronger. We work hard to make sure everyone’s voice is heard and respected equally, regardless of identity, background, position, ability or lifestyle.

It is a condition of employment that successful applicants undergo a National Police Check prior to commencing.