Engineering Team Leader

Engineering Team Lead

Salary: £230,000 PLN per annum, plus company benefits

Location: Hybrid Warsaw

Contract: Full Time, Permanent

Shifts: 40 hours per week, Monday – Friday, 9am until 6.00pm with 1 hours unpaid lunch break

Work model: Hybrid

Williams Lea seeks an Engineering Team Lead to join our team!

Williams Lea is the leading global provider of tech-enabled business and marketing services helping clients manage and transform processes through resilient, scalable 24/7 operations. We combine deep expertise, agentic AI-imbedded workflows, and a global delivery model into a tech-enabled, seamless human expert-in-the-loop experience that helps clients achieve superior business outcomes.

Built on a strong heritage and great client relationships, we harness deep industry expertise, emerging technology and our global “Optishore™” delivery model to plan, build, execute and measure business processes, driving operational agility and digital transformation at speed and scale.

Williams Lea, an RRD company, serves clients in 20 countries across four continents and has 15,000 employees worldwide.

Purpose of role

The Engineering Team Leader is a hands-on technical leadership role within a tribe. You are the day-to-day leader for a team of engineers supporting a portfolio of technology products, reporting directly to the Engineering Manager.

This role bridges the gap between strategic engineering direction and daily execution, ensuring your tribe delivers quality, well-governed software whilst developing team capability. The Engineering Team Leader acts as the key technical decision-maker during delivery, balancing trade-offs between speed, quality and technical debt.

Key responsibilities

Team Leadership

· Lead, motivate and develop a team of engineers within your tribe.

· Conduct regular 1:1s, set objectives, manage performance and foster a culture of continuous improvement.

· Mentor, coach and develop engineers, helping build team capability and supporting individual career growth.

· Onboard new team members, identify an onboarding buddy and track onboarding progress.

· Develop future leaders within your team.

Technical Governance

· Ensure coding standards, code reviews, testing practices and CI/CD pipelines are followed.

· Champion engineering best practices and maintain technical quality across products.

· Maintain and enforce technical standards and engineering practices across the tribe, ensuring governance and compliance.

· Ensure all repositories are onboarded to SonarCloud with quality gates enforced.

· Drive towards zero critical/blocker issues and maintain healthy coverage thresholds.

Delivery Accountability

· Own sprint-level delivery for your tribe.

· Collaborate with Scrum Masters on sprint planning, remove blockers, and ensure the team consistently meets commitments.

· Act as the key technical decision-maker during delivery, balancing trade-offs between speed, quality and technical debt.

· Ensure alignment across distributed teams.

Product Stewardship

· Maintain deep knowledge of the technology products in your tribe.

· Ensure documentation, runbooks and operational readiness are kept current and accessible.

· Review product documentation, runbooks and outstanding technical debt regularly.

Stakeholder Engagement

· Act as the technical point of contact for Technical Product Owners, Business Analysts and other stakeholders.

· Translate business needs into actionable technical plans.

· Provide technical direction, working closely with the Engineering Manager and Architects to align on strategy and approach.

Operational Excellence

· Support incident management and production issues within your product portfolio.

· Drive root cause analysis and ensure post-incident improvements are implemented.

· Encourage engineers to instrument services with meaningful metrics, traces and logs using Datadog.

· Set the expectation that every production service has monitors and alerting configured.

Driving Best Practices

· Enforce the agreed branching strategy (e.g. GitFlow or trunk-based) consistently across teams.

· Ensure PRs are small, well-described and reviewed within agreed SLA.

· Champion CI/CD pipeline hygiene – green builds, automated tests and clean merges.

· Promote the use of approved AI tools (e.g. GitHub Copilot, Claude) to accelerate development.

· Encourage experimentation while ensuring adherence to security and data governance policies.

Core Attributes

· Technical Expertise: Strong hands-on engineering background with the ability to guide architectural decisions and mentor team members on best practices.

· Continuous Improvement: Proactively identifies process inefficiencies, technical debt and opportunities for automation. Drives improvement initiatives within the tribe.

· Ownership & Accountability: Takes ownership of outcomes – both successes and setbacks. Sets clear expectations and holds yourself and the team to high standards.

· Planning & Prioritisation: Balances competing demands across multiple products. Supports backlog refinement and sprint planning with realistic technical estimates.

· Quality & Risk Management: Embeds quality gates, testing and security practices into daily workflows. Proactively escalates risks before they become incidents.

· Collaboration: Works effectively across cross-functional teams; communicates clearly with both technical and non-technical stakeholders.

· Delivery Focus: Ensures consistent, predictable delivery across the tribe’s products. Targets 90%+ sprint commitments met with zero unresolved blockers beyond 24 hours.

Using AI in your application

We’re happy for you to use AI tools to research us, polish your cv/cover letter, and practice interviews. Please make sure everything you submit reflects your authentic skills and experience.

To keep things fair, please don’t use AI to invent or exaggerate achievements, complete assessments (unless we say it’s allowed), or to generate live interview answers.

Rewards and Benefits

We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:

· 26 days holiday, plus bank holidays(pro-rata for part time or fixed term roles)

· Private medical scheme – silver

· Employee Assistance Program

You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!

Equality and Diversity

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.

If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at careersatWL@williamslea.com(we do not accept applications to this email address).

View our Privacy Notice https://www.williamslea.com/privacy-statement

About Us

Longevity driven by innovation

In a rapidly changing world, the ability to innovate and break new ground drives progress. Williams Lea has harnessed this ability for more than 200 years.

Our 5,200+ talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments.

We’re always progressing. Connecting technology with expertise and strong processes to transform support services. As we enter our third century, we continue helping businesses thrive in a future driven by digitization and virtualization.