Enquiries Coordinator

About The Commons The Commons is an ecosystem of entrepreneurs, businesses, and curious minds working, connecting, and growing under a common roof. Driven by the sincere desire to see people flourish, we support curiosity and believe in the collective power of people to instigate change. Our focus is on building and strengthening community, and we challenge the status quo in an effort to innovate. As a fast-growing team, we offer endless opportunities for professional development, career progression, and collaboration with some of the brightest minds in the industry. We thrive on creativity, innovation, and a strong team culture that champions fresh ideas and ambitious thinking. If you're looking for a dynamic workplace where no two days are the same, where your contributions truly make an impact, and where you’ll be surrounded by passionate, like-minded individuals - The Commons is the place to be. About the Role We’re looking for an Enquiries Coordinator to be the first point of contact for prospective members, clients and partners across The Commons, The Commons Health Club, Central House and Forum brands. This is a customer-facing role where you’ll manage enquiries across phone, email and digital channels, qualify leads, coordinate tours and bookings, and deliver a consistently warm, professional and on-brand experience. You’ll play a key role in converting enquiries into members and clients, supporting Virtual Office sales, and managing external meeting room, event and studio bookings — all while representing The Commons with confidence, care and attention to detail. What you'll do Membership & General Enquiries Act as the first point of contact for all sales and general enquiries via phone and email Deliver a confident, friendly and professional customer experience across all touchpoints Qualify and pre-screen prospective members, understanding their business needs and culture Assess suitability and potential conflicts of interest in collaboration with internal teams Provide clear, accurate information on memberships, pricing, locations and inclusions Coordinate and schedule sales tours across all Commons locations Accurately log leads, notes and outcomes in the CRM and proactively follow up enquiries Virtual Office Sales Respond to Virtual Office enquiries with a strong understanding of the product offering Manage Virtual Office leads within Salesforce Support the sales and onboarding journey for new clients Act as a knowledgeable and reliable point of contact throughout the customer lifecycle External Events, Studios & Meeting Rooms Manage enquiries for meeting rooms, events, photography and podcast studios Demonstrate detailed knowledge of spaces, capacities and suitability across the network Coordinate end-to-end bookings and ensure smooth handover to internal teams Maintain a customer-first approach so external clients feel supported and valued Customer Experience & Brand Representation Deliver consistently high standards of service that feel personal and considered Act as an ambassador for The Commons and our values Identify cross-selling opportunities where appropriate Build strong rapport and handle objections with empathy and confidence Contribute positively to a high-performing Enquiries team Work Health & Safety Ensure WHS standards and safe work practices are followed at all times Communicate and support WHS compliance across members and team interactions You'll bring Strong background in customer service, sales support or enquiries management Confident, professional phone and written communication skills Highly organised with strong attention to detail Comfortable managing multiple enquiry streams and priorities Proactive, solutions-focused and collaborative Experience using CRM systems (Salesforce highly regarded) Interest in community-led, premium service or business environments Why You’ll Love Working with Us At The Commons, you’ll be part of a team that values creativity, collaboration, and growth all within a culture built on community. We offer: Central HQ location Hybrid work set up with 1 WFH day per week On-site Chef with nutritious lunch provided daily Discount on all Commons Cafe and Bar locations Free counselling sessions Birthday leave Ability to work across different locations Weekly events program e.g. breakfast club, yoga & drinks Additional paid maternity leave Further education program to support personal and professional development Our Values At The Commons, our values guide how we work, collaborate and show up for one another every day. We're looking for people who genuinely embody these values in the way they think, act and contribute. Putting Our Members First Fostering Community Working Together as a Team Constantly Learning & Growing Apply now and help us build something remarkable – together! #LI-DNI