Enrollment Counselor

About Acceleration Academies At Acceleration Academies, we believe in transforming the lives of students who have disengaged from traditional schooling to achieve their high school diploma through personalized, flexible learning and innovative educational practices, we empower young adults to earn their high school diploma tuition-free. Partnering with school districts nationwide, our dropout recovery and student re-engagement programs are supported by cutting-edge technology and a commitment to compassionate, impactful teaching. The Role As an Enrollment Counselor, you will play a critical role in helping students begin their journey to graduation. Working remotely as part of our Marketing and Enrollment Team, you will guide prospective students and their guardians through the enrollment process with empathy, clarity, and efficiency. This full-time position is instrumental in helping Acceleration Academies achieve student enrollment growth objectives nationwide. Key Responsibilities Enrollment Engage prospective students and families through inbound and outbound outreach, including leads generated through district partnerships and marketing channels Apply a consultative, student-centered approach to understand student goals, address barriers, and support successful enrollment Own the full enrollment funnel, managing prospective students from initial inquiry through their first day Serve as a knowledgeable, trusted resource to students and families throughout the enrollment lifecycle Guide students through application steps, answering questions and providing clear direction at each stage Clearly explain school structure, program requirements, pacing expectations, and student responsibilities Partner with Document Processors to collect and verify required enrollment documentation Maintain accurate, real-time records of all outreach and interactions within CRM systems Consistently meet or exceed assigned enrollment goals and performance metrics Lead Nurture and Engagement Proactively follow up with prospective students to maintain momentum and meet enrollment deadlines Identify and address barriers to enrollment by connecting students with appropriate solutions and resources Motivate students who may lack confidence or have had challenging prior educational experiences Hold supportive, honest conversations about life circumstances and the value of re-engaging with education Collaborate with Document Processors, Registrars, and Academy Directors to ensure a seamless transition to the first day of school Demonstrate strong time management and maintain an organized, well-prioritized pipeline Advocacy Represent Acceleration Academies with professionalism and enthusiasm in every student and guardian interaction Promote the value of our mission and dropout prevention model to students and families Support broader enrollment team objectives by taking on additional duties as needed Performance Metrics Lead-to-enrollment conversion rate Lead response time (SLA adherence) Total new enrollments per month Daily task completion and adherence to contact strategies Application completion rates Student show/start rate Qualifications: Education: Bachelor’s degree in Communications, Sales, or related field, preferred Experience: 1–3 years of experience in telemarketing, call centers, or similar enrollment roles; Consultative sales experience, preferred Skills: Strong communication, relationship-building, organization, and time management skills Passion: A genuine commitment to supporting students who have disengaged from traditional schooling and a drive to help them succeed. Language: Bilingual Spanish-English, preferred Technology: Technology: Experience with CRM or telemarketing software (e.g., Hubspot, Salesforce, Five9, Ring Central, etc.) preferred Compliance: Must pass state and federal background checks Authorization: Must be authorized to work in the United States Preferred Skills Experience in education, student services, teaching, counseling or youth engagement Familiarity with enrollment software and high-volume calling environments Persistence and follow-up discipline Comfortable working in a fast-paced, metrics-driven environment Passion for working with opportunity youth or non-traditional learners Why Join Us? Being part of Acceleration Academies means joining a team that’s dedicated to transforming student outcomes. Here, you’ll directly impact students’ lives, championing their growth, resilience, and path to graduation. We Value Our Team’s Well-being - We prioritize the holistic well-being of our team members and their families through comprehensive total rewards: Compensation: up to $21.63 Eligible for individual monthly performance-based bonuses tied to enrollment goals Retirement Savings: 401(k) plan with up to a 4% company match Insurance Options: Medical, Dental, Vision, FSA, Company Paid Life Insurance, Supplemental Life Insurance, Disability Insurance, Hospital Indemnity, Critical Illness, and Accident insurance options are available to protect you and your loved ones. Wellness Support: Employer-paid financial wellness programs and access to mental health resources Referral Incentives & Bonuses: Rewarding you for growing the team and recognizing achievement Professional Development: Certification reimbursement and learning opportunities Ready to Make a Difference? If you’re passionate about making a meaningful impact and shaping the future of education, we’d love to hear from you. Join us in redefining what’s possible for students everywhere. Third-Party Agency & Recruiter Notice for Acceleration Academies Agencies presenting candidates must have an active, non-expired Master Services Agreement and be formally engaged by an Acceleration Academies Recruiter. Resumes submitted outside these terms will be considered the property of Acceleration Academies. Equal Opportunity Employer Acceleration Academies is committed to providing equal employment opportunities to all applicants and employees, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law.