ENTERPRISE ACCOUNT MANAGEMENT TECHNICIAN

DIVISION OF TECHNOLOGY SERVICES (DTS)
1400 WEST WASHINGTON STREET, PHOENIX, ARIZONA 85007

Salary: $51,625 to $72,100

Grade: 23

Closing Date: October 16, 2026

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here to view ‘Our DES’ video. Come Join the DES Team!

The Department of Economic Security (DES), Division of Technology Services (DTS), is seeking an experienced and highly motivated professional to join our team as a Systems/LAN Administrator. This position will serve as an Enterprise Account Management (EAM) Technician. It will be responsible for the creation, management, and termination of access to various in-house developed and commercial off-the-self systems. Daily responsibilities include handling requests through the current ticketing system, participating in meetings, and adhering to the agency's change management practices. This role is responsible for keeping documentation up to date to reflect the current state and actively contributing to continuous improvement initiatives.

The position may offer the ability to work remotely, within Arizona, based upon the department’s business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, commissions, many State employees participate in the State's Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Essential Duties and Responsibilities include but are not limited to:

• Supporting the business as subject matter expert for accounts used within the DES systems and environments.
• Identifying opportunities for use of solutions to improve efficiency and reduce waste.
• Creating and maintaining standard work and processing documentation.
• Processing, documents, and coordinating resolution of trouble calls with help desk.
• Ensuring compliance with standards for systems software and documentation.
• Following applicable policies to ensure compliance related to enterprise accounts during maintenance, including account creation, termination, deletion, transfer, and modification.
• Responding promptly to customer needs and taking a customer-centric approach to problem solving.
• Soliciting customer feedback to improve service and responding to requests for service and assistance.
• Monitoring reports and logs to ensure policies and work standards are followed.
• Monitoring system reliability and availability.
• Categorizing, isolating, and resolving system problems.
• Implementing software patches, security fixes, and tests and validates modified system configurations.

Knowledge of:
• Infrastructure technologies and in-house developed applications utilized in the enterprise.
• Information security technologies in the areas of risk assessment, compliance and vulnerability management.
• Various infrastructure technologies and in-house developed applications utilized in the enterprise.
• Demonstrated experience in information system configuration management.

Skills In:
• Soliciting customer feedback to improve service, responding to requests for service and assistance.
• Identifying opportunities for use of solutions to improve efficiency and reduce waste.
• Working within guidelines of established methods.
• Obtaining, clarifying, and providing information within established parameters.
• Customer service.
• Excellent interpersonal, written and oral communication.
• Advanced troubleshooting.
• Meeting commitments and managing difficult or emotional customer situations.

Ability to:
• Build strong relationships inside and outside the organization.
• Work collaboratively in teams and across organizations.
• Synthesize feedback and adjust plans accordingly.
• Develop and write technical documentation.
• Prioritize and plan work activities, set goals and objectives, use time efficiently, and communicate activities and results as appropriate.
• Focus on solving conflict, maintaining confidentiality, listening to others without interrupting, keeping emotions under control, remaining open to others' ideas and trying new things.

The ideal candidate for this position will have:

• Experience with Active Directory Account Management, Okta Account Management, Mainframe Account Management, or custom application account management.

• Bachelor's degree plus 3 or more years of experience in systems administration (or equivalent experience).
• Employee shall obtain and maintain a valid Level One fingerprint clearance card that meets DES requirements for a Level One card pursuant to Arizona Revised Statute 41-1969.
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
• Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.
• This position may require driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11).

The Arizona Department of Economic Security offers a comprehensive benefits package to include:

• Affordable medical, dental, life, and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
• 10 paid holidays per year
• Paid vacation and sick time
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child.
• Deferred compensation plan
• Wellness plans
• Tuition Reimbursement
• Stipend Opportunities
• Infant at Work Program
• Rideshare and Public Transit Subsidy
• Career Advancement & Employee Development Opportunities

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.

On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

For questions about this career opportunity, please contact us at email OODHRstaffing@azdes.gov.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting OODHRStaffing@azdes.gov. Requests should be made as early as possible to allow sufficient time to arrange the accommodation.